front office administrator resume example

• Daily interaction with fellow employees, parents, and students.
• Handling/filing of student records to keep them current and up to date.
• Sending/receiving fax documents and scanning documents.
• Use of Microsoft Word 2013, Excel 2013, and Outlook 2013.
• Help with the setup and production of school functions.
• Handled confidential information regarding students carefully and with discretion.
• Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
• Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
• Handled all incoming calls and directed callers to the appropriate department or employee.
• Maintained open, positive, and proactive communication between educators and families.
• Assisted with the development of family-focused events, programs, and workshops.

Hostess:

• Greeted guests and gathered information to seat groups or place them on the waitlist.
• Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
• Escorted guests to the seating area, furnished menus, and highlighted daily specials.
• Monitored dining area to assess server capacity and estimate wait times.
• Stayed attentive to server availability and table turnover to seat guests quickly.
• Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process. questions.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Daily interaction with fellow employees and customers.
• Handled cash drawer and credit card transactions.
• Answered phones, took/placed orders
• Keeping work area clean.
• Handling and cashing out waiter/waitress tips.

Receptionist:

• Answered phones and took telephone reservations.
• Helped answer customer service-related questions.
• Handled cash drawer and credit card transactions.
• Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
• Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
• Reserved guest rooms over the phone and in person, provided confirmations.
• Checked guests in and out of the hotel efficiently.

Housekeeping Supervisor:

• Interviewing, hiring, training, and scheduling of housekeeping staff
• Maintaining housekeeping standards for 35 homes, chapel, and banquet hall at the resort.
• Monitoring the inventory of lines, equipment, housekeeping supplies, and reordering when necessary.
• Coordinating with both office and maintenance staff.
• Responsible for on-site laundry operation
• Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
• Interacted pleasantly with clients and guests when performing daily duties.
• Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Coordinated delivery of extra room furniture, bedding, linen, and towels to meet guests' needs.
• Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to tidy and eliminate daily germs.
• Worked with speed and efficiency to meet all job requirements.
• Interacted positively with residents while cleaning apartments and common areas.

Front Desk Clerk:

• A part-time position that included daily interaction with both guests and fellow employees.
• Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
• Contacted housekeeping services and maintenance personnel regarding problems with guest rooms and obtaining outside professional repair services when required.
• Developed vast knowledge of the local area to provide guests with information about dining options, arts, culture, and other entertainment.
• Took telephone reservations and answered custom service-related questions.
• Handled cash and credit card transactions.
• Conducted gift shop sales and rental of sporting equipment.
• Responded to customer e-mails.
• Included extensive use of computer programs including Microsoft 10 and Booking Center.
• Met the needs of walk-in customers by staying up-to-date on room availability and current promotions.
• Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
• Managed customer complaints and rectified issues to complete satisfaction.
• Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement.
• Set guest and group reservations and processed check-ins and check-outs.
• Input customer data into reservation software and made immediate updates to reflect room changes.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.