front office administrator resume example with 11+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
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Experience
Front Office Administrator, 01/2023 - Current
Central Garden And Pet – Uncasville, CT
Central Garden And Pet – Uncasville, CT
- Directed clients and guests to correct departments, rooms and staff members.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Filtered emails based on importance and escalated issues to leadership.
NIGHT AUDITOR, 12/2021 - 01/2023
Sandia Resort Casino – Albuquerque, NM
Sandia Resort Casino – Albuquerque, NM
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Completed nightly updates to hotel rates and individual room charges.
FINANCIAL SYSTEMS ANALYST II, 12/2020 - 12/2021
Bdo – Greenville, SC
Bdo – Greenville, SC
- Tested, maintained and monitored computer programs and systems.
- Expanded or modified system to serve new purposes or improve workflow.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Troubleshot program and system malfunctions to restore normal functioning.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Developed and managed project plans while providing status updates to management.
- Developed, documented and revised system design procedures and quality standards.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Provided subject matter expertise and logistics analysis to facilitate acquisition planning and maintenance.
Payroll Systems Analyst (HRIS Analyst), 12/2017 - 12/2019
First Bancorp – Mount Pleasant, NC
First Bancorp – Mount Pleasant, NC
- Troubleshot and resolved problems with programs and systems.
- Integrated and updated computer systems with latest technologies required for project development.
- Prepared charts, diagrams and tables to depict present and proposed systems.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Created data verification methods to comply with standard system procedures.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Tested newly installed programs and applications to validate operability.
- Developed solutions by preparing and evaluating alternative workflow options.
- Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Identified strategies to formulate, define and document specifications.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
US & UK Payroll Specialist, 12/2013 - 12/2017
State Of Idaho – Shoshone, ID
State Of Idaho – Shoshone, ID
- Processed employee rehires, transfers, terminations and withholdings.
- Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
- Leveraged payroll processing system to track and input tax, wage and personnel information.
- Maintained and updated database for invoicing and accounting reconciliation.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Prepared end-of-period payroll tax returns.
- Processed new employee paperwork and entered information into payroll system.
- Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
- Verified past employment of candidate hires.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
Personal Banker II, 12/2012 - 12/2013
KLEIN BANK – City, STATE
KLEIN BANK – City, STATE
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Created strategic financial solutions to suit individualized client needs.
- Followed operational standards, promoting security, risk management and compliance.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Administrative Assistant 1, 12/2010 - 12/2012
SLUMBERLAND – City, STATE
SLUMBERLAND – City, STATE
- Performed a variety of administrative-related tasks for both short- and long-term operational needs
- Functioned as a main representative for the organization while conducting client interactions via phones, email, and in person at the front counter.
Education and Training
Master of Business Administration: Project Management, Expected in 04/2020
CAPELLA UNIVERSITY - Minneapolis, MN
CAPELLA UNIVERSITY - Minneapolis, MN
Bachelor of Business Administration: Accounting, Expected in 10/2019
CAPELLA UNIVERSITY - Minneapolis, MN
CAPELLA UNIVERSITY - Minneapolis, MN
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Resume Overview
School Attended
- CAPELLA UNIVERSITY
- CAPELLA UNIVERSITY
Job Titles Held:
- Front Office Administrator
- NIGHT AUDITOR
- FINANCIAL SYSTEMS ANALYST II
- Payroll Systems Analyst (HRIS Analyst)
- US & UK Payroll Specialist
- Personal Banker II
- Administrative Assistant 1
Degrees
- Master of Business Administration
- Bachelor of Business Administration
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