Front Office Administrator resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Proficient with Denticon, Easy dental and Dentrix
Microsoft Word and Excel
Treatment Coordination
Strong Understanding of PPO, HMO, Medi-Cal, and Care credit
Data Entry
Experience
01/2014 to 08/2014Front office AdministratorCentral Garden And Pet | Colorado Springs, CO,
[Clerical] – Provided in depth treatment coordination by educating each patient on specific dental treatments necessary to their oral health, as well as payments based on insurance coverage or cash fees. Responded to complaints and concerns from members concerning Health Plan benefits. Reviewed variety of insurance aging reports to secure proper payment by dental insurances. Recorded and revised patient information. Created a customized data processing and organization system to maximize work output. Collected outstanding debts as well as payments before services are rendered.
[Function] – From the moment the patient walks into the operatory time efficiency is what makes the practice run effectively. Schedule each patient according to how long each procedure will take. Trained staff and maintained OSHA guidelines for dental instruments and operatory cleanliness. Correct dental instruments to ensure there are no setbacks during each procedure. A “no wait time” policy is enforced so that each patient receives efficient timely service.
04/2013 to 2014Front office AdministratorCentral Garden And Pet | Columbia, SC,
[Communication] - Welcomed new patients in by phone as well as walk-in patients and made them a part of our dental family. Scheduled appointments daily and updated each patient’s chart every time they came into the office. Conducted reminder calls to all patients for six month check-ups, pending treatment, and next day appointments. During my daily tasks I conducted forty to eighty phone calls that resulted in patient outcome. Communicated with each patient making sure they felt welcomed and cared for was my priority to create a friendly and family oriented environment.
[Administration] – Established and maintained effective working relationships. Stored and retrieved patient documents. Verified patient’s insurance benefits and history a day before the appointment to have a correct estimate for the necessary treatment. I presented treatment information professionally to give the patient understanding of the exact services that would be rendered. Collected payments before certain services were rendered in order to provide the practice as well as the patient with an agreement. Met production goals week to week.
01/2013 to 03/2013Front office AdministratorCentral Garden And Pet | Commack, NY,
[Front office] –Welcomed patients and visitors in to the practice, checked patients in as well as verified and updated patient information. Also scheduled appointments for efficient use of doctor and staff time and followed it with courtesy conformation calls. By building a good rapport with each patient as soon as they call or walk in to the practice made each patient feel cared about and kept them coming back to the practice.
[Time management] –Verified existing and new patients’ benefits and history. Prepped charts and schedule for the next business day. Managed the recall system and missed appointments as well as captured potential new patient information. Knowing how manage my time allowed me to create an effective, efficient, and professional work environment. In addition to following through with front office duties.
10/2010 to 03/2013Loss Prevention Service SpecialistKohl's | City, STATE,
[Service] – Effectively responded to inquiries and requests from customers and resolved issues within company standards. Worked at store entrances and greeted the customers as they walk in and out of the doors to ensure customer satisfaction. Also, I Solicited credit applications/emails and opened about three to six credit applications a day, which guaranteed a frequent customer.
[Deterrence/Surveillance] – Monitor customer and associate activity via floor as well as CCTV system. I have identified over one hundred shoplifters and assisted in over three internal investigations which have resulted in over twenty to thirty thousand dollars recovered and given back to the company. I conducted shoplifter interviews, as well as logged shoplifter information and items that were stolen. Created primary narrative reports that were incorporated into the police reports that were essential for the criminal convictions.
Education
Expected in 2013Select One | CPR , Certificate, GPA:
Expected in 2013Certificate | Office AdministrationDental Career College, Riverside, CAGPA:
Expected in 2010High School Diploma | Temescal Canyon High School, Lake Elsinore, CAGPA:
Expected in | Business/ Early Childhood DevelopmentRiverside Community College , Lake Elsinore, CAGPA:
Affiliations
Proficient with Denticon, Easy dental and Dentrix
Strong Understanding of PPO, HMO, Medi-Cal, and Care credit
Skills
Microsoft Word, Excel, data processing and organization, treatment coordination, customer service, schedule appointments, established and maintain effective working relationships.
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