Front Office Administrator Resume Example
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FRONT OFFICE ADMINISTRATOR
Summary
An exceptional leader with skilled administrative and management support, with professional experience in, policies, procedures, decision making, and diligence. With a Master's level education secured I am prepared to show that I am extremely motivated to provide dedication and efficient service, while providing exceptional organizational skills in a demanding environment. Key Skills Team Leader Administrative Support Interpersonal communication SAP supply ordering/payment entry NextGen Kronos Decision Making Medical Office Specialist Excel/ PowerPoint Strong Work Ethic Problem Solving Time Management Advocate for Youth & Adolescents Goal Oriented Microsoft Outlook Word
Highlights
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
Front Office Administrator
January 2013 to November 2013Peraton － Tallahassee , FL
January 2013 to November 2013Peraton － Tallahassee , FL
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Developed and maintained positive customer relationships through effective communication. •Cash Management daily closeouts
- Communicate with vendors/Ensure quality services / Appointment scheduling
- New hire training/Specialist in administrative duties
- Proofreading of documents for accuracy and completion/ HIPAA regulations
- Performed various administrative duties, including data entry and document preparation.
Corporate Financial
August 2011 to January 2013Mclaren Health Care － Perrysburg , OH
August 2011 to January 2013Mclaren Health Care － Perrysburg , OH
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Verified and logged in deadlines for responding to daily inquiries.
- Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- New hire training/ Team Lead on major projects
- Assisted on major projects for new clientele
- Electronically apply payments to past due accounts/SAP application of payments
Unit Assistant
May 2009 to August 2011Ropes & Gray － San Francisco , CA
May 2009 to August 2011Ropes & Gray － San Francisco , CA
- Performed various administrative duties, including data entry and document preparation.
- Scheduled clinical lab technicians to maintain efficient work flow.
- Verified that information in the computer system was up-to-date and accurate.
- Developed and created a more effective filing system to accelerate paperwork processing.
- 34 bed unit supply ordering to ensure exceptional services/ SAP entry of ordering
- Input patient care orders written by physician/ STAT assistance for patient care
- Provided caregiver services for adolescents and youth
- Watch over suicidal patients of different ages and background to ensure safety
Billing Coordinator
April 2007 to August 2008Providence Health & Services － Mukilteo , WA
April 2007 to August 2008Providence Health & Services － Mukilteo , WA
- Processed ultrasound encounters into the system to be billed to insurance.
- Proofread and coded ultrasound/office visit to bill insurance.
- Spoke with patient/insurance for demographics & proper billing.
- Missing charges report/Pending reports.
Referral Coordinator
April 2005 to October 2006Concentra － City , STATE
April 2005 to October 2006Concentra － City , STATE
- Adjuster approval for scheduling worker's compensation medical office visits.
- Communicated with patient with appointment information Followed up with employer, adjuster and patient with appointment information.
- Ensured immediate medical attention was handled less than 24hrs.
Education
Master's : Public Administration, June/ 2014University of Phoenix － City, State
Public Administration
Bachelors : Health Care Administration Management, June/2013University of Phoenix － City, StateHealth Care Administration Management
Associates : Criminal Justice, 12/2005Forest Park － City, StateCriminal Justice
Skills
Computer Literacy
Clinical & Administrative Knowledge
Team Lead
Detail Oriented
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Resume Overview
School Attended
- University of Phoenix
- Forest Park
Job Titles Held:
- Front Office Administrator
- Corporate Financial
- Unit Assistant
- Billing Coordinator
- Referral Coordinator
Degrees
- Master's : Public Administration , June/ 2014
Bachelors : Health Care Administration Management , June/2013
Associates : Criminal Justice , 12/2005
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