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Front Office Administrator Resume Example

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FRONT OFFICE ADMINISTRATOR
Summary
An exceptional leader with skilled administrative and management support, with professional experience in, policies, procedures, decision making, and diligence. With a Master's level education secured I am prepared to show that I am extremely motivated to provide dedication and efficient service, while providing exceptional organizational skills in a demanding environment. Key Skills Team Leader Administrative Support Interpersonal communication SAP supply ordering/payment entry NextGen Kronos Decision Making Medical Office Specialist Excel/ PowerPoint Strong Work Ethic Problem Solving Time Management Advocate for Youth & Adolescents Goal Oriented Microsoft Outlook Word
Highlights
  • Fast learner
  • Detail-oriented
  • Deadline-driven
  • Skilled multi-tasker
  • Self-starter
  • Creative
  • Strong communicator
  • Excellent interpersonal skills
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Opening/closing procedures
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
Front Office Administrator
January 2013 to November 2013 Concentra － St. Louis, MO
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Developed and maintained positive customer relationships through effective communication. •Cash Management daily closeouts
  • Communicate with vendors/Ensure quality services / Appointment scheduling
  • New hire training/Specialist in administrative duties
  • Proofreading of documents for accuracy and completion/ HIPAA regulations

  • Performed various administrative duties, including data entry and document preparation.
Corporate Financial
August 2011 to January 2013 SSM Corporate － St. Louis, MO
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • New hire training/ Team Lead on major projects
  • Assisted on major projects for new clientele
  • Electronically apply payments to past due accounts/SAP application of payments
Unit Assistant
May 2009 to August 2011 Cardinal Glennon Hospital － St. Louis, MO
  • Performed various administrative duties, including data entry and document preparation.
  • Scheduled clinical lab technicians to maintain efficient work flow.
  • Verified that information in the computer system was up-to-date and accurate.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • 34 bed unit supply ordering to ensure exceptional services/ SAP entry of ordering
  • Input patient care orders written by physician/ STAT assistance for patient care
  • Provided caregiver services for adolescents and youth
  • Watch over suicidal patients of different ages and background to ensure safety
Billing Coordinator
April 2007 to August 2008 SLU Care － St. Louis, MO
  • Processed ultrasound encounters into the system to be billed to insurance.
  • Proofread and coded ultrasound/office visit to bill insurance.
  • Spoke with patient/insurance for demographics & proper billing.
  • Missing charges report/Pending reports.
Referral Coordinator
April 2005 to October 2006 Concentra － St. Louis, MO
  • Adjuster approval for scheduling worker's compensation medical office visits.
  • Communicated with patient with appointment information Followed up with employer, adjuster and patient with appointment information.
  • Ensured immediate medical attention was handled less than 24hrs.
Education
Master's : Public Administration, June/ 2014 University of Phoenix － Saint Louis, MO

Public Administration
Bachelors : Health Care Administration Management, June/2013 University of Phoenix － Saint Louis, MO Health Care Administration Management
Associates : Criminal Justice, 12/2005 Forest Park － Saint Louis, MO Criminal Justice
Skills

Computer Literacy

Clinical & Administrative Knowledge

Team Lead

Detail Oriented

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Resume Overview

Companies Worked For:

  • Concentra
  • SSM Corporate
  • Cardinal Glennon Hospital
  • SLU Care

School Attended

  • University of Phoenix
  • Forest Park

Job Titles Held:

  • Front Office Administrator
  • Corporate Financial
  • Unit Assistant
  • Billing Coordinator
  • Referral Coordinator

Degrees

  • Master's : Public Administration , June/ 2014
    Bachelors : Health Care Administration Management , June/2013
    Associates : Criminal Justice , 12/2005

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