Front Office Administrator Resume Example Concentra

FRONT OFFICE ADMINISTRATOR

Summary

An exceptional leader with skilled administrative and management support, with professional experience in, policies, procedures, decision making, and diligence. With a Master's level education secured I am prepared to show that I am extremely motivated to provide dedication and efficient service, while providing exceptional organizational skills in a demanding environment. Key Skills Team Leader Administrative Support Interpersonal communication SAP supply ordering/payment entry NextGen Kronos Decision Making Medical Office Specialist Excel/ PowerPoint Strong Work Ethic Problem Solving Time Management Advocate for Youth & Adolescents Goal Oriented Microsoft Outlook Word

Highlights

Fast learner
Detail-oriented
Deadline-driven
Skilled multi-tasker
Self-starter
Creative
Strong communicator

Excellent interpersonal skills
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

Front Office Administrator
January 2013 to November 2013Concentra － St. Louis, MO

Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Developed and maintained positive customer relationships through effective communication. •Cash Management daily closeouts
Communicate with vendors/Ensure quality services / Appointment scheduling
New hire training/Specialist in administrative duties
Proofreading of documents for accuracy and completion/ HIPAA regulations

Performed various administrative duties, including data entry and document preparation.

Corporate Financial
August 2011 to January 2013SSM Corporate － St. Louis, MO

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
New hire training/ Team Lead on major projects
Assisted on major projects for new clientele
Electronically apply payments to past due accounts/SAP application of payments

Unit Assistant
May 2009 to August 2011Cardinal Glennon Hospital － St. Louis, MO

Performed various administrative duties, including data entry and document preparation.
Scheduled clinical lab technicians to maintain efficient work flow.
Verified that information in the computer system was up-to-date and accurate.
Developed and created a more effective filing system to accelerate paperwork processing.
34 bed unit supply ordering to ensure exceptional services/ SAP entry of ordering
Input patient care orders written by physician/ STAT assistance for patient care
Provided caregiver services for adolescents and youth
Watch over suicidal patients of different ages and background to ensure safety

Billing Coordinator
April 2007 to August 2008SLU Care － St. Louis, MO

Processed ultrasound encounters into the system to be billed to insurance.
Proofread and coded ultrasound/office visit to bill insurance.
Spoke with patient/insurance for demographics & proper billing.
Missing charges report/Pending reports.

Referral Coordinator
April 2005 to October 2006Concentra － St. Louis, MO

Adjuster approval for scheduling worker's compensation medical office visits.
Communicated with patient with appointment information Followed up with employer, adjuster and patient with appointment information.
Ensured immediate medical attention was handled less than 24hrs.

Education

Master's : Public Administration, June/ 2014University of Phoenix － Saint Louis, MO

Public Administration

Bachelors : Health Care Administration Management, June/2013University of Phoenix － Saint Louis, MOHealth Care Administration Management

Associates : Criminal Justice, 12/2005Forest Park － Saint Louis, MOCriminal Justice

Skills

Computer Literacy

Clinical & Administrative Knowledge

Team Lead

Detail Oriented

Resume Overview

Companies Worked For:

Concentra
SSM Corporate
Cardinal Glennon Hospital
SLU Care

School Attended

University of Phoenix
Forest Park

Job Titles Held:

Front Office Administrator
Corporate Financial
Unit Assistant
Billing Coordinator
Referral Coordinator

Degrees

Master's : Public Administration , June/ 2014
Bachelors : Health Care Administration Management , June/2013
Associates : Criminal Justice , 12/2005

Front Office Administrator Resume Example

Resume Score: 90%

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