High-energy front end abilities offering over 4 years of customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Front end duties, including customer service as we are the customers last experience in the store. Typical cashier duties including checking out customers as well as assisting customers loading and unloading heavier objects. Responsible Covid cleaning measures, including wiping down high traffic areas with disinfectant. Assisting the training of new front end employees. Closing duties include holding head cashiers accountable when counting cash registers. Properly cleaning and restocking returned items. As I am young and many of the front end employees at the Chamblee location were older, I took on more responsibilities such as taking out trash. Recycling and compacting boxes and other products used when new products were delivered to the store location. I also helped load: mulch, dirt, wood chips and other outdoor lawn care items when necessary. Oftentimes on the weekends Lowes was busy, so confidence as well a major sense of urgency. We would have to assist customers in finding the right location in the store to find the item they are looking for. Get a manager's attention to help customers, or unlock certain items that cashiers did not have access too. Unlock and exchange propane tanks, and getting back to a cash register as often there would be a continuous line for hours on end. The most difficult and important part of the job was being able to have a general knowledge of many items in the store. Oftentimes customers would ask what brands we would recommend. There were hundreds of items ranging from electronics, tools, hardware, plumbing, gardening all of which had many brands. Taking recommendations to form my own opinion was a very valuable lesson I learned working there
This job required me to be a very versatile employee. It required me to be proficient in first aid, patient when cleaning hundreds of safety harnesses, gloves and helmets but most importantly customer service. As a tour guide we our first goal was to create a sense of comfort for many of our guests, as a majority of people who want to go ziplining are not necessarily comfortable with heights and at some points we would be a couple hundred feet above the ground. Being able to comfort customers reassuring them that the safety equipment is strong enough to hold them, refreshing them on the safety measures they would have to do to to break when going down the zipline are very important. Being able to speak to people was also very important. There were safety speeches we would give our guests, that consisted of instructions of how to maneuver during the tour when put in different situations as well as general information about the gear and the park. All zip line tour guides were required to CPR and wilderness first aid certified. Working at Banning Mills significantly helped my team work skills, during the summer when we would have hundreds of guest everyday, we would have to clean and recycle and exchange upwards of 75 sets of gear ever half hour, for the guides not on tour that would mean having a very efficient assembly line holding each guide accountable making sure we had the equipment ready for the next tour. This is important because it taught me to be able to work with any one of my co workers as the guides off duty were not always the same people.
Highland Bakery is a bakery as well as a breakfast/ lunch restaurant. Although this was only a summer job, I learned about the most valuable parts of the restaurant industry. During my time there my main job was to take to-go orders, make a wide range of coffee drinks, package pastries and check out customers ordering from the bakery. However, I had to be a versatile employee, I often needed to help with the restaurant portion. During busy times I had to assist with hosting, bussing tables and running food. I learned to become comfortable during high traffic hours when I was forced to accommodate guest needs. I learned the most from older employees who have been working there for years, and I noticed the best ways to handle certain situations. I learned how to avoid getting managers involved as they are continuously busy. I learned the best ways to intervene with the kitchen without interrupting their flow of work when a customer wasn't happy with their order. I learned small tools such as how to roll silverware, or how to notice signs when there's a break in service giving me time to go get ice for the freezers. Although I did not learn specifically how to be a waiter, I learned how to do many of the tasks waiters do as well as many customer service traits which gave me the tools to step in as a waiter if need be.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership oversuch content.
Companies Worked For:
Job Titles Held: