Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Analytical mastery
Administrative skills
Hospitality services
Effective planning
Cash transactions
Reliable and trustworthy
Planning
Decision-making
People skills
Communication
Flexible
Education and Training
Shanker DevNepal, Expected in 12/2010 ā āBBA:Business Administration And Management - GPA:
Jeffersonstate Community CollegeBirmingham, AL, Expected in ā āBBA:Hotel Management - GPA:
Experience
Shift Technologies, Inc. - Front Desk Trainer Atlanta, GA, 08/2020 - 06/2021
Monitored reservations to track incoming parties and special events.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Secured guest valuables in main safe or individual boxes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Recognized by management for providing exceptional customer service.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Defined strategies and created a plan to achieve ambitious operational objectives.
Created agendas and communication materials for team meetings.
Four Points By Sheraton - Front Desk Associate City, STATE, 01/2019 - 08/2020
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Managed front desk, greeting students and visitors.
Handled payment processing and provided customers with receipts and proper bills and change.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed guest check-in and check-out procedures, reservations and payments.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Managed customer complaints and rectified issues to complete satisfaction.
Verified and collected client payments.
Answered telephone calls, greeted visitors and provided information and directions.
Delivered friendly and knowledgeable support to current and prospective customers.
Answered phone and emails to make reservations and take guest information.
Trained newly hired employees on front desk procedures and business operations.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Greeted, registered and assigned guests to rooms.
Reviewed account information and individual customer charges to produce correct bills.
Handled high volume of phone calls and routed to proper guest or internal department.
Greeted visitors and answered phone calls to provide assistance and general information.
Posted charges, updated accounts and issued bills to departing guests.
Reviewed guest information and payment options, checking for accuracy and completeness.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Set guest and group reservations and processed check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Investigated and independently resolved all customer complaints to boost satisfaction.
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Responded to inquiries and room requests made online, by phone or email.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Fielded customer complaints and rectified issues.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Contacted customers and guests to confirm reservations.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Computed guest billings and posted charges to room accounts.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Monitored reservations to track incoming parties and special events.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Facilitated front desk operations for busy high-volume hotel.
Country Inn & Suites By Radisson - Font Desk Manager City, STATE, 01/2018 - 12/2018
Oversaw cash and credit card payment transactions at the front desk.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Balanced hotel accounts at end of each shift.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Facilitated front desk operations for busy high-volume hotel.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Trained front office personnel in fire, life, and other emergency procedures.
Provided concierge services for guests as needed.
Completed financial audits on scheduled basis.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Created and optimized employee schedules for shift coverage.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Secured guest valuables in main safe or individual boxes.
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