Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Analytical mastery
  • Administrative skills
  • Hospitality services
  • Effective planning
  • Cash transactions
  • Reliable and trustworthy
  • Planning
  • Decision-making
  • People skills
  • Communication
  • Flexible
Education and Training
Shanker Dev Nepal, Expected in 12/2010 BBA : Business Administration And Management - GPA :
Jeffersonstate Community College Birmingham, AL, Expected in BBA : Hotel Management - GPA :
Experience
Shift Technologies, Inc. - Front Desk Trainer
Atlanta, GA, 08/2020 - 06/2021
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Secured guest valuables in main safe or individual boxes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Created agendas and communication materials for team meetings.
Four Points By Sheraton - Front Desk Associate
City, STATE, 01/2019 - 08/2020
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Managed front desk, greeting students and visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Answered telephone calls, greeted visitors and provided information and directions.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted, registered and assigned guests to rooms.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Greeted visitors and answered phone calls to provide assistance and general information.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Fielded customer complaints and rectified issues.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted customers and guests to confirm reservations.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Computed guest billings and posted charges to room accounts.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Facilitated front desk operations for busy high-volume hotel.
Country Inn & Suites By Radisson - Font Desk Manager
City, STATE, 01/2018 - 12/2018
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Balanced hotel accounts at end of each shift.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Facilitated front desk operations for busy high-volume hotel.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Provided concierge services for guests as needed.
  • Completed financial audits on scheduled basis.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules for shift coverage.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Secured guest valuables in main safe or individual boxes.

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Resume Overview

School Attended

  • Shanker Dev
  • Jeffersonstate Community College

Job Titles Held:

  • Front Desk Trainer
  • Front Desk Associate
  • Font Desk Manager

Degrees

  • BBA
  • BBA

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