Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Documentation and reporting
Customer/Client relations
Professional demeanor
Multi-Line Telephone Systems
Mail handling
Verbal and written communication
Time management
Sorting and labeling
Organization skills
Scheduling
Bilingual
Type 55-60 wpm
Creative problem solving
Money handling abilities
Good listening skills
Education
Lufkin High SchoolLufkin, TXExpected in 05/2001 – –High School Diploma: - GPA:
Work History
Trilogy Health Services - Front Desk Medical Receptionist/Medical Assistant Gosport, IN, 5-28-20 - 4-7-21
Completed clerical duties and tasks for clinic administration.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Scheduled, rescheduled and handled cancelled appointments for patients.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Checked patient data including insurance, demographic and health history to keep information current.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received and routed business correspondence to correct departments and staff members.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Prepared initial patient charts for admission.
Tested and recorded blood glucose levels.
Obtained client medical history, including medication information, symptoms and allergies..
Answered 50 incoming calls daily to resolve prescriptions and sick issues and schedule appointments.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Performed routine quality control and safety checks on all equipment.
Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Safely transported, transferred, and positioned patients on chairs for treatment.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Conducted equipment and safety checks on hemodialysis equipment and supplies.
Recorded client data on hemodialysis flow chart.
Administered medication such as Heparin, oxygen, anesthetic, and saline as needed.
Provided in-patient care for 8-12 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
Taught patients how to live within limits of capabilities and celebrated successes.
Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms.
Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
Lufkin State Supported Living Center - Direct Support Professional City, STATE, 4-1-13 - 7-1-17
Worked to improve and enhance patient lives through effective and compassionate care.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Supervised daily activities and provided assistance when needed.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Maintained clean, safe and well-organized patient environment.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Entrusted to handle confidential and sensitive situations in professional matter.
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