Front Desk and Busser Resume Example
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FRONT DESK AND BUSSER
Professional Summary
experienced in customer service and outstanding performer in verbal ,written communication and sales .Proven success in leadership, operational excellence and organizational development with keen understanding of elements of any type of business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
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Work History
Front Desk and Busser | 01/2016 to 01/2018
Rent-A-Center Inc. - Schenectady , NY
Rent-A-Center Inc. - Schenectady , NY
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Received packages and mail at front desk and dispersed to correct employees.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Sales Associate and Customer Service | 08/2018 to 12/2019
Crate And Barrel - City , STATE
Crate And Barrel - City , STATE
- Showing customers around store explaining each furniture product as needed
- Helping newly engaged couples with registries and home items
- Demonstrating new products to potential customer
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Prepared strategies and proposed concepts for client approval.
- Created visual concepts either by hand or with assistance of computer programs .
- Opened and maintained customer accounts by recording account information.
- Educated customers about crate card options and processed purchases.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Sales Associate Customer Service | 08/2017 to 01/2018
Jcpenny - City , STATE
Jcpenny - City , STATE
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
General Merchandiser | 11/2019 to 12/2019
Target - City , STATE
Target - City , STATE
- Worked with managers and advertising directors to optimize promotions.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
Education
Robinson Secondary - City, State | High School Diploma06/2019
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Resume Overview
School Attended
- Robinson Secondary
Job Titles Held:
- Front Desk and Busser
- Sales Associate and Customer Service
- Sales Associate Customer Service
- General Merchandiser
Degrees
- Robinson Secondary - City , State | High School Diploma
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