front clerk resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Customer Service
Packing
Inventory Management (10+ years)
Barista Experience
POS
Animal Care
Cash Handling
Cashiering
Freight Experience
Management
Retail management
Hotel experience
Front desk
Office administration
Multi-line Telephone Systems
Experience
05/2021 to 09/2022Front ClerkThink Aksarben | Omaha, NE,
Checking guests into and out of rooms, check reservations.
communicating with housekeepers and maintenance about rooms.
Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks and snacks in office.
Answered multi-line phone system and forwarded calls to appropriate individuals.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
09/2019 to 08/2020BaristaKfc | Granbury, TX,
Prioritized drink requests while managing interruptions.
Recommended products based on solid understanding of individual customer needs and preferences.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
05/2019 to 02/2020KFC Team MemberKeurig Dr Pepper | Denver, CO,
Assisted newly hired team members by explaining company procedures and safety requirements.
Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Worked hard to learn required tasks quickly to maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained working relationships with peers and upper management.
10/2018 to 08/2019Production WorkerLeslie's Pool Supplies (Dba) | Corona, CA,
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Inspected and adjusted work performed to meet expectations.
Documented production information via daily system logs and discussed issues with management.
Adjusted machines to increase productivity for runs.
Maintained machinery to prevent overloads and avoid malfunctions.
Resolved issues quickly to maintain productivity goals.
06/2017 to 03/2018Packaging AssociatePepsico | Asbury Park, NJ,
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Interacted with inspection department to address and resolve packaging issues.
Labeled, recorded and inspected packaging to prepare for shipment or storage.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
07/2015 to 11/2017Administrative Assistant/CashierVt Hackney, Inc | Independence, KS,
Handling returns and exchanges
Merchandise new products
Backup in Administrative, handling deposits, counting and putting tills out for business day.
Retrieved items for customers and verified prices.
Answered questions about store policies and addressed customer concerns.
Trained new cashier team members in customer service and money handling processes.
Performed cash, card and check transactions to complete customer purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
03/2012 to 07/2015Department managerGeneral Dynamics | Bluemont, VA,
Order merchandise to ensure products replenishment
Merchandise products on floor for customers to be able to see and find easily
Assign associates tasks, follow up with associates
Handling freight in the backroom, making sure its palletized correctly and safely.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Evaluated suppliers to maintain cost controls and improve operations.
01/2008 to 12/2013SupervisorDiscount Pet | City, STATE,
Assisted customers with product to ensure they are getting what they need, recommend other products
Assisted in check outs, returns, exchanges, special orders
Back up in administrative doing deposits, counting tills for business day, next business day.
Help aided in the caring of the animals, reptiles, fish
Delegated tasks to associates.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Organized contests and established goals to optimize productivity and improve employee morale.
Worked with management team to implement proper division of responsibilities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education and Training
Expected in to to Bachelor of Business Administration | Business Management in BusinessSan Joaquin Delta College, Stockton Ca, GPA:
Expected in to to Associate | Culinary ArtsSan Joaquin Delta College, Stockton, CA, GPA:
Expected in to to High School Diploma | Come Back Kids, Stockton, CA, GPA:
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