Front Back Office Medical Assistant resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
WWW:
Professional Summary
Focused Front/Back Office Medical Assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws.
Skills
Decision Making
Operating EKG Equipment
Clinical and Operational Judgement
Appointment Scheduling
Multi-line Telephone System Operation
Multitasking and Prioritization
Medication Administration
Treatment Room Preparation
Clear Communication
Critical Thinking
Time Management
Check-In and Check-Out Procedures
Updating Medical Records
Completing Insurance Forms
Microsoft Office
Flexibility and Adaptability
Data Entry
Willingness to Learn
Payment Processing
Vitals Collection and Documentation
Sanitizing and Cleaning
Electronic Charting
Venipuncture Expertise
Patient Chart Tracking
Standards Compliance
Work History
Front/Back Office Medical Assistant, 04/2019 - Current Marin General Hospital – Novato, CA,
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
Assessed calls and inquiries to prioritize services based on medical emergencies.
Posted payments and charges to patient accounts and participated in billing processes.
Collected deductibles and copays to post money to patient accounts.
Registered new patients and updated existing patient demographics by collecting detailed patient information.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Called and faxed pharmacies to submit prescriptions and refills.
Provided medical billing and coding duties.
Submitted insurance claims and updated patients' insurance information.
Submitted patient statements and medical billing to insurance companies.
Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Placed laboratory tests and scan results in EMR for provider review.
Transmitted paperwork between providers and insurance companies to facilitate billing.
Cross-trained in front-office procedures to back up reception staff.
Triaged patients in-person and via telephone to help optimize clinical resources.
Ordered prescription refills on behalf of existing office patients.
Assisted office manager with tracking inventory and restocking examination rooms and stations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures and care plan instructions.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant, 08/2018 - 04/2019 Project H.O.M.E. – Philadelphia, PA,
Float Medical Assistant
Was Flexible and went to any department that needed help
Prepared initial patient charts for admission.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Obtained all prescribed laboratory testing.
Compiled necessary documents for surgical billing packages.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Obtained client medical history, medication information, symptoms and allergies.
Called and faxed pharmacies to submit prescriptions and refills.
Tested and recorded blood glucose levels.
Obtained pre- and post-treatment vital signs and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant, 03/2011 - 08/2018 Project H.O.M.E. – Philadelphia, PA,
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized patient files and streamlined operations to improve efficiency.
Provided educational documents and pamphlets to patients.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Verified insurance coverage to prepare for upcoming patient appointments.
Completed and filed financial documentation for accounting purposes.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Called patients to confirm scheduled appointments day in advance.
Managed financial documentations such as expense reports and invoices.
Supported providers in outpatient medical office through coordinating administrative operations.
Maintained current and accurate medical records for patients.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Organized paperwork such as charts and reports for office and patient needs.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Created new patient charts and scanned documentation before and after appointments into EHR system.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Transmitted paperwork between providers and insurance companies to facilitate billing.
Cross-trained in front-office procedures to back up reception staff.
Triaged patients in-person and via telephone to help optimize clinical resources.
Taught patients about medications, procedures and care plan instructions.
Collected and documented patient medical information such as blood pressure and weight.
Education
: Medical Assistant Certification, Expected in 08/2010 - Taller San Jose - Santa Ana, CA, GPA:
High School Diploma: , Expected in 06/2002 - Santa Ana High School - Santa Ana, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.