Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Experienced in Time Management and prioritization of orders, while maintaining organization and a courteous and pleasant customer service approach
Processing payments while resolving complaints and customer needs with a positive attitude
Entering new, and maintaining old data of clients; relationship building with current and longtime clients with client confidentiality
Active listening with clients’ inquiries with clear written or verbal communication and quality client engagement, while understanding client's needs with possibilities of upselling
Dependable file management with upmost confidentiality of sensitive information with proper documentation and recordkeeping
Strong attention to detail when managing inventory, documents and data; storing data in chronological classifications in either automated or manual databases
Managing orders and deliveries with strong knowledge of product descriptions; able to provide technical support and implement hardware upgrades
Work History
02/2019 to 02/2020
Freight Elevator OperatorTaco Bell – Stockton, CA,
Operates an elevator to transport passengers between floors of building.
Pushes buttons or moves lever to control movement of elevator on signal or instructions from passengers or others.
Opens and closes the safety gate and door of elevator at each floor where stop is made.
Supplies information to passengers, such as location of offices, merchandise, and individuals.
May sweep the elevator
Reported all elevator mechanism problems with supervisors achieve quick resolutions.
Interacted hospitably with guests while traveling in elevator and while on company premises.
03/2017 to 01/2018
Telemarketing AgentDonor Services Group – City, STATE,
Contact private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Explain the missions of charities, amounts to donate, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of potential donors.
Adjust scripts to better target the needs and interests of specific individuals.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Performed cold calling and outreach to build sales pipeline.
Skilled at client management software and computer dialing.
Answered questions with knowledgeable responses.
Provided information about available products and services including membership details and purchase advantages.
10/2015 to 01/2017
Steward/FloaterUniversity Of Southern California, USC – City, STATE,
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Stepped into additional roles during busy times to boost coverage of important stations.
Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Actively inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
Greeted guests and asked open-ended questions to help determine needs and offer options.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
Documented kitchen inventory every 2hrs by reviewing stock and counting items.
Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
03/2014 to 09/2014
Crew MemberChipotle Mexican Grill – City, STATE,
Accurately taking orders and making the correct change at the register.
Preparing food and following food safety guidelines at all times.
Cleaning your workstation as needed during downtimes.
Following closely the original recipes to ensure the same high-quality food every time.
Helping put away merchandise and supplies after truck deliveries.
Working with management to resolve customer issues as they arise.
Worked well with teammates and accepted coaching from management team.
Maintained energy and enthusiasm in fast-paced environment.
Assisted other team members to achieve goals.
Collaborated with team members to complete orders.
Education
Expected in 06/2013
High School Diploma: Alliance Patti And Peter Neuwirth Leadership Academy - Los Angeles, CA GPA:
Expected in
No Degree: Undecided California State University - Northridge - Northridge, CA, GPA:
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Resume Overview
School Attended
Alliance Patti And Peter Neuwirth Leadership Academy