Provided Carrier coverage for Customer shipments by using established relationships to get the best rate possible. Provided customers detailed tracking updates to ensure that they were happy and aware of the status of their product. Ensured that all BOLs and paperwork were accounted for so that customers were able to pay us quickly, and we were able to pay the carriers within 30 days. Routinely had one of the highest revenue/profits margins in the company.
AS EMERGE TMS
Worked with new Customers to get their carrier data entered in our system. Followed up with carriers on their customers behalf so that they were aware of how to use our system. Created survey forms so that carriers could tell us about their equipment and lane preferences.
04/2013 to 04/2017
Lead Financial AnalystFirst American Title － Scottsdale, AZ
Reduced time and costs and increased efficiency by introducing new accounting procedures.
Renegotiated payment terms with dozens of suppliers.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the organization. Deposited third party checks, as well as monthly reserve transfers.
Opened and assigned new client accounts.
Rectified escalated accounts payable issues from employees and vendors.
Researched and resolved billing and invoice problems.
09/2011 to 04/2013
Customer Service Representative/BrokerCharles Schwab － Phoenix, AZ
Provided superior and accurate customer service in compliance with SEC regulations. Earned and held series 7 and 63 licenses during time with Charles Schwab. Used stock, charting, and news knowledge to help inform clients and ensure that they felt empowered the make the right choices for their accounts.
02/2009 to 09/2011
Inside Sales AministratorIDS Tech Marketing － Scottsdale, AZConducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Negotiated prices, terms of sales and service agreements. Quoted prices, credit terms and other bid specifications. Responded to all customer inquiries in a timely manner. Worked with clients such as Oracle, Symantec, Sales Force, Cisco, Riverbed, Microsoft to help develop product knowledge and ensure that sales campaigns were effective. Conducted phone and webinars for high level IT staff to show the benefit of each product and to act as a liaison for the outside sales reps.
Associate of ArtsScottsdale Community College － Scottsdale, AZ, United States