FreelanceTrainer/Vocal Coach Resume Example
To achieve high standard of performance through hard work, determination and dedication to excel in everything that comes my way considering all hurdles as challenges and not obstacles.
Training and Development expertise talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention.Results-oriented and thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
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Topeka , KS
- Responsibilities include training and coaching a team of 42 agents on Soft Skills as well as Voice and Accent by following the Clients' guidelines set forth.
- Additional areas are creating floor competitions as well as continual Voice and Soft Skill training Power Point Presentations, one - on - one's and feedback sessions and team huddles in an effort to continually improve voice analysis within the operations on the floor and keep morale of the agents high.
Highland Park , IL
- Assisted 5 Account Managers in billing DME claims for product distributed to customers
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion.
- Ran reports and supplied data to fulfill customer report requirements.
- Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Facilitated information flow between customer service, account management operations and quality assurance.
City , STATE
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Successfully managed the activities of 40 team members.
- Provided a high level of product and leadership support to representatives and clients.
- Addressed negative customer feedback immediately.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Generated and distributed daily reports and acknowledgments to appropriate personnel.
- Instrumental in devising template on appropriate grammar for email and chat team responses.
- Developed rapport with the customer base by handling difficult issues with professionalism.
City , STATE
- Planned travel arrangements for 5 executives and staff.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Planned meetings and prepared conference rooms.
- Maintained an up-to-date department organizational chart.
- Supplied key cards and building access to employees and visitors.
- Created PowerPoint presentations used for business development.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed the day-to-day calendar for the company's senior director.
- Maintained and reserved the executive conference room calendar.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
City , STATE
- Provided accurate and appropriate information in response to customer inquiries.
- Billing claims and recouping monies owed to company/client using professional negotiating skills
- Responsible monitoring and maintaining Supervisor Queue billing, $500> claims past billing window and working with Third Party insurance in order to meet necessary criteria in order to get claimed billed properly.
- Training lead for the Third Party billing team, responsible for orientation and assisting with New Hires and auditing work done by the new hires .
Undergraduate with plans to complete degree at area College
- Communication skills
- Creative thinking
- Critical Thinking
- Customer Service Training
- Negotiating and Team Building
- Presentations
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Resume Overview
School Attended
- Seeger Memorial High School
- DeVry University
Job Titles Held:
- FreelanceTrainer/Vocal Coach
- Senior Associate
- Manager Trainee/Trainer
- Executive Assistant
- Senior Associate/Third Party Billing
Degrees
- HS Diploma
Bachelor's Degree : Business Admin/ Human Resources
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