freelance social media specialist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Having gained a Master’s degree in International Tourism & Hospitality Management combined with a proven track record in customer relations and leadership skills seeks to secure, pursue, and establish a career in Office Administration.

  • Resourceful and multifaceted Customer Service Professional offering extensive customer relationship management experience and a demonstrated track record in managing business office functions, reception and hotel reservations.
    • Well-rounded and professional team player with excellent managerial skills combined with superior communicative and interpersonal skills.
    • Adept in various social media platforms and Microsoft office technology programs.
  • Received a Gold Performance Certificate in recognition of commitment of excellence for securing 97.30% in a mystery audit conducted by IFH (Inspirators for Hospitality)
  • Received a Certificate of Appreciation and a Gift Voucher worth INR 5000 for an outstanding performance of New Year Inbound Sales
  • Received a Gift voucher from General Manager for exemplary display of dedication to work and performing supervisory duties in the Front Office Department.
  • Recommendation Letter presented by the Front of House Manager for being an outstanding Team Leader.
  • Customer Service
  • Leadership
  • Microsoft Office Programs
  • Time Management
  • Detail Oriented
  • Problem-solving
  • Negotiations
  • Organizational skills
  • Multitasking
  • Teamwork
  • Staff Management
  • Multi-Line Phone Proficiency
Educational Qualifications
Expected in 12/2011 to to
Master of Arts: International Tourism And Hospitality Management
Middlesex University - London, United Kingdom,
Expected in 08/2010 to to
Bachelor of Science: Hospitality And Hotel Administration
I.G.N.O.U & NCHMCT - IHM GOA - Bardez, Goa, India,
Expected in 07/2007 to to
Associate of Arts: Higher Secondary School of Arts
K.C. College - Mumbai, Maharashtra, India,
Expected in 06/2005 to to
High School:
The J. B. Vachha High School For Parsi Girls - Mumbai, Maharashtra, India,
10/2020 to 03/2023
Freelance Social Media Specialist Accor Hotels Panama City, FL,
  • Optimize organization's social media presence by posting messages, answering posts and monitoring conversations to increase customer engagement.
  • Execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
  • Generate, edit, publish and share daily content (original text, images, video or HTML) on Instagram and Facebook to promote products and services so as to build meaningful connections to promote brand building, guest retention and revenue-focused campaigns.
  • Stay up to date with the latest social media practices while capturing and analyzing appropriate social data/metrics, insights and best practices to boost and enhance brand on social media.
01/2020 to 05/2020
Assistant Reservations Manager Rv Retailer Fort Myers, FL,
  • Collecting, maintaining, and disseminating relevant information and data from external sources, consultants, and economic forecasters.
  • Review employee performance and provide appropriate feedback and coaching to drive performance improvement.
  • Delegate tasks, provide training and feedback and develop policies and procedures.
  • Facilitate forecasting, tracking sales programs, promotions, advertising, competitor activity and offering feedback as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
10/2016 to 12/2019
Senior Reservation Executive The Orchid Hotel (C/O Kamat Hotel India Limited) City, STATE,
  • Provided expert assistance to handle multi-line telephone, digital and in-person requests for bookings and service assistance.
  • Ensure accuracy of guest history and client profiles in the data base.
  • Team Co-ordination in order to achieve Revenue targets.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Share profile productivity and Market Segment report and analyze productivity over the previous / upcoming weeks for the month / 12 months.
12/2014 to 10/2016
Reservation Executive Hotel Sahara Star City, STATE,
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills and managing the Manager’s responsibilities in their absence.
  • Handling and generating monthly reports for Finance/Administration Offices and following up on lost business and all operational procedures.
  • Regularly disseminate information on market situation that includes preparation of occupancy forecast chart / bar calendar, daily revenue report and daily revenue message.
  • Organizing and coordinating the day to day operations and implementing daily / weekly routines, developing effectiveness of the team by prioritizing tasks and also transferring of expertise to Reservation’s Agents enabling them to acquire greater autonomy by supervising and coaching them.
02/2014 to 11/2014
Business Support Executive JMR Infotech - A Leading Financial Solution Provider City, STATE,
  • Effectively handled petty cash, travel, hotel reservations, administrative and clerical support to the CEO and the members of the Board of Directors.
  • Responsible for screening calls, planning, organizing travel programs and rate negotiations for VIP clients/ employees over the phone and via email.
  • Composed / edited correspondence/ memos and reviewed / approved vendor invoices.
  • Handled incoming calls / E-mails and directed callers to appropriate department or employee.
  • Offered reception coverage to relieve staff during absences or breaks.
10/2012 to 12/2013
Reception Team Leader Amba Hotel Charing Cross City, STATE,
  • Managed a team that was successful in scaling up 157 positions on Trip Advisor with a ranking of #66 amongst 1075 hotels in London.
  • Efficiently handled the reception in the absence of the Reception Manager/ Front of House Manager.
  • Spearheaded and managed daily operations at the reception with a shift comprising of 5 receptionists.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Operated telephone switchboard to answer, screen and investigated / analyzed client complaints to identify and resolve issues.
12/2011 to 10/2012
Receptionist Grange Hotels City, STATE,
  • Facilitated successful front desk operations for high-volume hotel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Native/ Bilingual
Native/ Bilingual
Full Professional
Additional Information
  • 2023- NGO Volunteer at Nayan Foundation, Mumbai, Maharashtra, India
  • 2013- Published University Thesis on ‘Destination Promotion and Development in the Middle East’ with LAP LAMBERT Academic Publishing
  • 2011- Casual Worker at Compass Group - Manchester United V/s FC Barcelona -UEFA Champions League Final, London, United Kingdom
  • 2008- (June— October) Industrial Trainee at The Taj Mahal Palace, Mumbai,Maharashtra,India
    22 weeks work experience in four major departments of a hotel comprising of food production, food and beverage, accommodation operation and front office
  • 2003- Won the title of 'District Level Dancer', J.B. Vachha High School, Folk Dance Team, Mumbai,Maharashtra,India
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Middlesex University
  • K.C. College
  • The J. B. Vachha High School For Parsi Girls

Job Titles Held:

  • Freelance Social Media Specialist
  • Assistant Reservations Manager
  • Senior Reservation Executive
  • Reservation Executive
  • Business Support Executive
  • Reception Team Leader
  • Receptionist


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts
  • High School

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