LiveCareer-Resume

fraud investigator resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Objective is to obtain a position in a professional office environment where skills are valued and can benefit the organization. To continue career with an organization that will utilize management, supervision & administrative as well Fraud Analyst skills to benefit mutual growth and success. Within skills, Confident, unbiased, and results-oriented with proven success in customer service, education, administration, and Fraud Analyst reviewing & analytic fraud patterns detections on accounts and identifying issue. Collaborative Investigator identifies links between cases. Adept at analyzing and uncovering trends in complex data. Highly skilled in with detailed, cultured, and punctual as well as a great contributor to the community through volunteer and donation programs.

Skills
  • Procedure review
  • Fraud detection
  • Records Research
  • Recovery efforts and assistance
  • Dispute Resolution
  • Data analysis
  • Types of fraud
  • Problem-Solving
  • Effective communication
  • Report filing
  • Analytical thinking
  • Conflict Resolution and De-escalation
  • Self-motivated with strong analytical skills to achieve goals and deadlines
  • Function well, both independently and as member of team in fast-paced environment
  • Able to work effectively with teams and willing to share ideas as well as listen.
  • Able to produce high quality work and ensure accuracy
  • Detail-oriented and well organized
  • Ability to plan, organize and coordinate work assignments
  • Ability to prepare various reports and to work independently
Work History
11/2021 to Current Fraud-investigator Kellogg Company | Al, AL,
  • Conducted prompt and thorough investigations on referred files.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Investigates and analyzes applicable documents discovered through research to determine account holder responsibility on cases of fraud allegations
  • Identity theft utilizing variety of public records and works closely with other utilities, law enforcement, credit reporting agencies, property manager/owners and other outside agencies.
  • Transfers old account debt to new accounts, generates disconnection orders for accounts to meet fraud criteria and when outside of normal guidelines.
  • Receives and researches varied situations involving suspected customer fraud, such as: New/active customers disputing amounts outstanding from prior unpaid, disconnected TEC/PGS accounts; Customers applying for new service at locations where previous service was disconnected for non-payment or unbilled electric/gas usage; Customers claiming of fraudulent activities such as identity theft, credit card fraud, check fraud, etc.
  • Communicates daily with TEC/PGS customers and negotiates payment plans for outstanding bills. Performs in-depth research of accounts with final bill status (pre-write off) or disputed write-off status.
  • Completing SOX Audit reports that are holding from write-off action.
  • Establishes “Cease and Desist” of internal and external TEC/PGS-related collection activities during fraud investigations. Dependent upon findings, may be required to expunge TEC/PGS reported data from customer/victims’ credit records.
  • Reviews high risk account reports, using judgment to determine course of action (contact customer or issue disconnect order).
  • Responds in writing to Better Business Bureau (BBB) complaints, FPSC complaints/inquiries, and executive level referrals. Completes all necessary actions to satisfy customer concerns prior to responding in writing while keeping in line with company, regulatory, and legal limitations.
  • Managing Probate account claims and tracks payment
  • Reviewing and updating credit procedures (e.g. Equifax).
04/2018 to 11/2021 Customer Service Professional V Tampa Electric | City, STATE,
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Ability to handle challenging calls in professional manner
  • Resolves customer’s critical situations
  • Excellent phone presentation and communications skills
  • Possess strong customer service aptitude, ability to stay calm, level-headed and resilient, and have ability to convey empathy as well as professionalism
  • Ability to multi-task efficiently and promptly while assisting customers
  • Manage time, recording it accurately and inputting it according to company’s quality standards
  • Adapting to constant change, i.e. program offerings, computer tools, process changes
  • Arriving on time and adhering to your schedule
  • Being engaged customer advocate
  • Meeting or exceeding performance targets
  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer’s needs based on designated procedures of account
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
04/2013 to 05/2017 Operation Supervisor Tampa Electric | City, STATE,
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed logistics functions for company.
  • Compiled training materials for new employees and tracked skill development.
  • Determines applicant requirements by studying job description and job qualifications.
  • Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
  • Managed other formalities of employees’ background verifications, screening, performance review and closing official procedures, including documentation.
  • Excellent communication and interpersonal skills
  • Worked side-by-side with HR Business Partners to streamline job requirements approval process.
  • Educated employees on company benefits, policies and procedures
  • Contacted applicants by phone, discussing job requirements and setting up interview
  • Answering passenger queries about arrival and departure of flights, reservation and ticketing procedures.
  • Multitasking – Can handle many assignments, Accuracy and punctuality
  • Considerable experience in airline and hospitality customer service
  • Designating seat assignments and supervising security arrangements at airport and on board flights.
  • Keeping record of timings of flight arrivals and departures and guiding passengers to correct flights by making announcements.
  • Knowledge of Ticket and baggage tag printing equipment, scales for weighing passenger baggage and carrier specific reservation and ticketing software.
  • Excellent ability to gather data, information and prepare reports
  • Amazing ability to produce all required, work-related documentation.
  • Good communication and organizational skills.
  • Result oriented: Ability to achieve target within given time
  • Coordinates meetings and conference calls as needed or anticipated.
  • Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.
Education
Expected in 06/2015 to to Bachelor of Science | University of South Florida, Tampa, FL GPA:
Expected in 06/2013 to to Associate of Arts | Human Resource Management Hillsborough Community College, Tampa, FL GPA:
Expected in 06/2009 to to High School Diploma | Newsome High School, Lithia, FL GPA:

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Resume Overview

School Attended

  • University of South Florida
  • Hillsborough Community College
  • Newsome High School

Job Titles Held:

  • Fraud-investigator
  • Customer Service Professional V
  • Operation Supervisor

Degrees

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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