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Fraud Investigator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused Fraud Investigator with a background in Asset and Profit Protection Management seeking to leverage experience to take next career step to becoming a permanent Fraud Investigator fo the State of Washington. Expertise is gathering, analyzing and reporting evidentiary findings. Demonstrated success with interview and interrogation techniques. A valuable and committed professional with knowledge of methods and techniques of investigations rules of evidence, investigative report writing, and confidentiality expectations.

Skills
  • Telephone etiquette
  • Interviewing capabilities
  • Credit card fraud
  • Telephone and email etiquette
  • Fraud patterns
  • Verbal and written communication
  • Working collaboratively
  • Active listening
  • Friendly, positive attitude
  • Work ethic
  • Team building
Experience
07/2021 to Current
Fraud Investigator Charter Spectrum Smyrna, GA,
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
02/2016 to 02/2020
Store Manager Caliva Brisbane, CA,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
03/2004 to 02/2016
Operations Manager Beacon Roofing Supply, Inc. Lowell, MA,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
11/1996 to 03/2004
Loss Prevention Manager Mach 1 Stores Robinson, IL,
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Maintained documents of all loss prevention activity.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Education and Training
Expected in 06/1978
High School Diploma:
Hubbard High School - Hubbard, OH
GPA:
Certifications

Wickland Zulawski Interview and Interrogation Certificate, UI Fraud Investigations (NIA2).

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Resume Strength

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Resume Overview

School Attended
  • Hubbard High School
Job Titles Held:
  • Fraud Investigator
  • Store Manager
  • Operations Manager
  • Loss Prevention Manager
Degrees
  • High School Diploma