Fraud Investigator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused Fraud Investigator with a background in Asset and Profit Protection Management seeking to leverage experience to take next career step to becoming a permanent Fraud Investigator fo the State of Washington. Expertise is gathering, analyzing and reporting evidentiary findings. Demonstrated success with interview and interrogation techniques. A valuable and committed professional with knowledge of methods and techniques of investigations rules of evidence, investigative report writing, and confidentiality expectations.

  • Telephone etiquette
  • Interviewing capabilities
  • Credit card fraud
  • Telephone and email etiquette
  • Fraud patterns
  • Verbal and written communication
  • Working collaboratively
  • Active listening
  • Friendly, positive attitude
  • Work ethic
  • Team building
07/2021 to Current
Fraud Investigator Charter Spectrum Smyrna, GA,
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
02/2016 to 02/2020
Store Manager Caliva Brisbane, CA,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
03/2004 to 02/2016
Operations Manager Beacon Roofing Supply, Inc. Lowell, MA,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
11/1996 to 03/2004
Loss Prevention Manager Mach 1 Stores Robinson, IL,
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Maintained documents of all loss prevention activity.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Education and Training
Expected in 06/1978
High School Diploma:
Hubbard High School - Hubbard, OH

Wickland Zulawski Interview and Interrogation Certificate, UI Fraud Investigations (NIA2).

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Hubbard High School
Job Titles Held:
  • Fraud Investigator
  • Store Manager
  • Operations Manager
  • Loss Prevention Manager
  • High School Diploma