Franchise relations Project management Operational compliance Leveraging diversity | Cross-functional leadership Detail-oriented Conflict management Ability to influence thinking |
Provide operational, sales and marketing support to 40+ cafés and a multi-state territory of $25MM+ in sales, helping franchise owners identify and capture local sales opportunities.Support the company objectives through effectively influencing appropriate audiences, looking for win/win solutions for both the company and franchisees, and presenting a logical and compelling case for following company recommendations.Lead the introduction of new products, procedures, marketing initiatives, training development, equipment and any other corporate programs across my territory.
Responsible for the total operations of a single fast-food unit.
Worked on a cross-functional project team during a brand re-imaging project.
Developed and maintained positive working relationships with others to reach business goals.
Recognized and formally acknowledged outstanding staff performance to boost morale and productivity.
Monitored and evaluated compliance to all brand standards.
Project Manager for construction, branding, and training for line of McCafe products across the franchise group.
Worked with agencies to source, staff, train, and retain International workforce in multiple locations.
Introduced Daily Manager\'s specials which drove sales resulting in an additional 5 point comp sales growth.
Implemented controls to reduce COGS 3 percentage points.
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