Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented professional with strong customer service skills and the ability to learn concepts quickly.

  • Organizational planning
  • Professional demeanor
  • Detail oriented
  • Proven strong sales ability
    Strong communication skills
  • Planning/coordinating
  • Customer Needs Assessment
  • Can initiate and manage change in a positive manner
  • Successfully managed cosmetic counter to increase sales by 3% in my first 4 months which led to adding a part time position.
  • Increased sales volume which led to acquiring a nationally renowned makeup artist to attend an event planned by our team.

02/2007 to 01/2009 Fragrance Vendor Lhc Group | Memphis, TN,
  • Served as key representative for Coty Fragrances to meet or exceed sales goals in a competitive environment.
  • Collaborated with various departments to plan and execute events to promote the Coty Inc. brands.
  • Outgoing
  • Persistence, without being pushy
  • Enthusiasm
  • Great people skills
  • Polite
  • Positive Attitude
  • Competitive Drive
06/2006 to 02/2007 Counter Manager Benefit Cosmetics/Macys | City, STATE,
  • Achieve the Benefit retail sales objectives in-store by taking positive initiative and ensuring the customer gets the best customer service and shopping experience
  • Supervise the team of beauty artists and the running of the Benefit business
  • Lead the team by example, and set the standard for Benefit within the store by following Benefit and retailer guidelines and standards.
  • Achieve personal SALES GOAL on a daily basis
  • Divide Benefit sales goals effectively between Beauty Artists on a daily/weekly/monthly basis
  • Provide leadership, motivation and guidance to the Beauty Artists to ensure they:
  • Provide the best customer satisfaction and shopping experience possible
  • Achieve sales productivity by increasing Items Per Transaction (IPT)
  • Be on time for work
  • Follow store policy and procedure including opening the required number of credits set by the retailer
  • Sales and Marketing Skills-
  • Sell merchandise through use of the Magic Formula and customer service
  • Develop Beauty Artists through continuous guidance in selling and perfecting Magic Formula skills, product knowledge, and customer service using the beneCELEBRITY file
  • Plan, communicate and implement regularly scheduled counter parties/events
  • -Stock and Merchandising-
  • Communicate stock needs and Top 40 requests to maintain adequate stock levels to Planner, Buyer, Cosmetic Manager and Benefit Supervisor (based on retailer guidelines)
  • Update and maintain counter to follow Benefit merchandising guidelines
  • Ensure retailer and Benefit tester guidelines are followed at counter
  • -Personnel Development-
  • Develop a motivated team of Beauty Artists.
  • Effectively communicate and recognize achievement
  • Assist in personnel related functions such as counseling and identifying development needs of Beauty Artists
  • Assist in recruiting, screening and partnering in hiring staff
  • -Administration-
  • Maintain DBR and WBR. Forward/Fax completed weekly sales to Benefit supervisor, call in daily sales at the close of business each day
  • -Staff Schedules-
  • Meet schedule and staffing needs daily to achieve best possible sales coverage for the counter including Special Events, sick and vacation days
  • Provide the most effective coverage at counter during store opening hours. Coverage reflects the key shopping hours in the store; therefore, it is essential that nights and weekends are worked
  • Proven strong sales ability
  • Can initiate and manage change in a positive manner
  • Strong communication skills
  • Adept at problem solving
  • Flexible and adaptable to customer needs
08/2004 to 06/2006 sales representative Macy's | City, STATE,
  • Enthusiastic, friendly and enjoy hands-on demonstration
  • keep the customer's shopping experience fresh and new every day through superior customer service and product knowledge.
  • Participation in training and vendor fairs
  • Achieves sales goals while displaying prompt, courteous, knowledgeable and professional customer service
  • Takes initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
  • Establishes and grows a personal trade file, per Company and Vendor standards
  • Supports selling effort by maintaining department through good housekeeping procedures, including dusting, straightening, stock work, keeping a neat and organized work area
  • Proactively seeks opportunities to recommend creative strategies which will impact the Store's overall business performance
  • Exceptional customer service skills
  • Goal-driven and the ability to multi-task
  • Enthusiastic, friendly, positive energy
  • Strong interpersonal and communication skills
  • Working with people in a team environment
Expected in 1991 Diploma | Medical Assistant San Joaquin Valley College, Bakersfield, CA GPA:

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School Attended

  • San Joaquin Valley College

Job Titles Held:

  • Fragrance Vendor
  • Counter Manager
  • sales representative


  • Diploma

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