Detail-oriented professional with strong customer service skills and the ability to learn concepts quickly.
Highlights
Organizational planning
Professional demeanor
Detail oriented
Proven strong sales ability
Strong communication skills
Planning/coordinating
Customer Needs Assessment
Can initiate and manage change in a positive manner
Accomplishments
Successfully managed cosmetic counter to increase sales by 3% in my first 4 months which led to adding a part time position.
Increased sales volume which led to acquiring a nationally renowned makeup artist to attend an event planned by our team.
Experience
Fragrance Vendor March 2007 to February 2009Coty Inc. － Bakersfield, CA
Served as key representative for Coty Fragrances to meet or exceed sales goals in a competitive environment.
Collaborated with various departments to plan and execute events to promote the Coty Inc. brands.
Outgoing
Persistence, without being pushy
Enthusiasm
Great people skills
Polite
Positive Attitude
Competitive Drive
Counter Manager July 2006 to March 2007Benefit Cosmetics/Macys － Bakersfield, CA
Achieve the Benefit retail sales objectives in-store by taking positive initiative and ensuring the customer gets the best customer service and shopping experience
Supervise the team of beauty artists and the running of the Benefit business
Lead the team by example, and set the standard for Benefit within the store by following Benefit and retailer guidelines and standards.
Achieve personal SALES GOAL on a daily basis
Divide Benefit sales goals effectively between Beauty Artists on a daily/weekly/monthly basis
Provide leadership, motivation and guidance to the Beauty Artists to ensure they:
Provide the best customer satisfaction and shopping experience possible
Achieve sales productivity by increasing Items Per Transaction (IPT)
Be on time for work
Follow store policy and procedure including opening the required number of credits set by the retailer
Sales and Marketing Skills-
Sell merchandise through use of the Magic Formula and customer service
Develop Beauty Artists through continuous guidance in selling and perfecting Magic Formula skills, product knowledge, and customer service using the beneCELEBRITY file
Plan, communicate and implement regularly scheduled counter parties/events
-Stock and Merchandising-
Communicate stock needs and Top 40 requests to maintain adequate stock levels to Planner, Buyer, Cosmetic Manager and Benefit Supervisor (based on retailer guidelines)
Update and maintain counter to follow Benefit merchandising guidelines
Ensure retailer and Benefit tester guidelines are followed at counter
-Personnel Development-
Develop a motivated team of Beauty Artists.
Effectively communicate and recognize achievement
Assist in personnel related functions such as counseling and identifying development needs of Beauty Artists
Assist in recruiting, screening and partnering in hiring staff
-Administration-
Maintain DBR and WBR. Forward/Fax completed weekly sales to Benefit supervisor, call in daily sales at the close of business each day
-Staff Schedules-
Meet schedule and staffing needs daily to achieve best possible sales coverage for the counter including Special Events, sick and vacation days
Provide the most effective coverage at counter during store opening hours. Coverage reflects the key shopping hours in the store; therefore, it is essential that nights and weekends are worked
Proven strong sales ability
Can initiate and manage change in a positive manner
Strong communication skills
Adept at problem solving
Flexible and adaptable to customer needs
sales representative September 2004 to July 2006Macy's － Bakersfield, CA
Enthusiastic, friendly and enjoy hands-on demonstration
keep the customer's shopping experience fresh and new every day through superior customer service and product knowledge.
Participation in training and vendor fairs
Achieves sales goals while displaying prompt, courteous, knowledgeable and professional customer service
Takes initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
Establishes and grows a personal trade file, per Company and Vendor standards
Supports selling effort by maintaining department through good housekeeping procedures, including dusting, straightening, stock work, keeping a neat and organized work area
Proactively seeks opportunities to recommend creative strategies which will impact the Store's overall business performance
Exceptional customer service skills
Goal-driven and the ability to multi-task
Enthusiastic, friendly, positive energy
Strong interpersonal and communication skills
Working with people in a team environment
Education
Diploma : Medical Assistant, 1991San Joaquin Valley College － Bakersfield, CA, USA
