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foreign service staff officer resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • [Software] expertise
  • Task monitoring
  • Plan update management
  • Document coordination
  • Documentation management
  • Travel planning
  • Excellent planner and coordinator
  • Office administration
  • Appointment setting
  • Meeting arrangements
  • Workflow planning
Work History
06/1988 to 02/1995 Foreign Service Staff Officer Department Of Foreign Affairs | City, STATE,
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Improved quality processes for increased efficiency and effectiveness.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
02/1995 to 06/2002 Attache Embassy Of The Republic Of The Philippines | City, STATE,
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Performed regular segment cycle counts and [Timeframe] inventory audits to maintain accurate records.
08/2002 to Current Senior Admin Assistant/Alternate Office Manager International Monetary Fund | City, STATE,
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Assisted with proactive client outreach initiatives through [Task] and documented client correspondence in [Software] CRM system.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Collaborated with [Type] department on operational support tasks to model importance of group goals.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Managed $[Amount] office budget to handle all needs, including inventory, postage and vendor services.
  • Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
  • Authored countywide manual for families and children, which identified community resources.
  • Generated financial reports for management review.
  • Created training program for new office employees, decreasing training time [Number]%.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Organized patient files and streamlined operations to improve efficiency.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Completed billing, collections and reporting duties on daily basis.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Managed financial documentations such as expense reports and invoices.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Developed new analytics tool to allow senior management to understand impact of each project.
  • Determined appropriate timelines and then developed plans that would apply to project goals and objectives.
Education
Expected in Master of Arts | Political Science Lyceum of The Philippines, Manila, Philippines, GPA:
Expected in 03/1988 Bachelor of Science | Foreign Service Lyceum of The Philippines, Manila, Philippines, GPA:
Certifications

Passed Civil Services Examinations (Sub-Professional and Professional

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Resume Overview

School Attended

  • Lyceum of The Philippines
  • Lyceum of The Philippines

Job Titles Held:

  • Foreign Service Staff Officer
  • Attache
  • Senior Admin Assistant/Alternate Office Manager

Degrees

  • Master of Arts
  • Bachelor of Science

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