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Food Court Manager Resume Example

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FOOD COURT MANAGER
Summary
  • Results-driven Manager with proven ability to establish rapport with clients.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Manager skilled in talent recruiting, asset protection, financial management and customer relations.
Highlights
  • Customer-oriented
  • Strong leader
  • Operations management
  • Adaptable
  • Customer service-focused
  • Relationship building expert
  • Exceptional multi-tasker
  • Organized and efficient
Accomplishments

Operations Management:

  • Managed a Burger King that ranked #3 Worldwide in Sales.
  • Handled all functions related to a Food Court Operation

Leadership:

  • Served as key contributing member to Leadership team.

Customer Assistance:

  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service:

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key customers.
Experience
AAFESDallas, TXFood Court Manager01/2012 to Current
  • Manage a Food Court which included a Skyline Restaurant, two Subways', Starbucks, Taco Bell, and Burger King.
  • Cross-trained and provided back-up for other food service representatives when needed.
  • Managed quality communication, customer support and product representation for all customers.
AAFESFort Carson, COBurger King Store Manager01/2010 to 01/2012
  • Took necessary steps to meet customer needs and effectively resolve food or service issues..
  • Opened a new facility that included three fast food restaurants.
  • Assisted the Food Court Manager in managing the Triple Food Court.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
AAFES Fort Irwin, CABurger King Store Manager01/2008 to 01/2010
  • Resolved guest complaints promptly and professionally.
  • Carefully maintained sanitation, health and safety standards in all work areas.
AAFES Nellis AFB, NVBurger King Store Manager01/2007 to 01/2008
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
AAFES Carswell, TXBurger King Store Manager01/2004 to 01/2007
  • Managed a 20-employee food operation generating more than $1 million in annual revenues.
  • Directed hiring, training and employee scheduling.
  • Coordinated product ordering, controlled and.
  • documented inventory flow, and managed in-store loss prevention.
  • Fully responsible for sales,.
  • customer service, and sales reporting and reconciliations.
AAFESHurlburt Field, FLBurger King Assistant Manager01/2001 to 01/2004
  • Assisted the Store Manager in running a fast food operation.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
Education
MBA:Business Administration2013University of Phoenix, Dallas, TX

Coursework in Marketing and Advertising

Coursework in Finance and Accounting


Bachelor of Science:Business Management2008University of Phoenix, Las Vegas, NV

Advanced coursework in Business Administration


Skills

Customer Satisfaction

Expense Control

Multi-tasking

Professional and friendly


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Resume Overview

Companies Worked For:

  • AAFES

School Attended

  • University of Phoenix

Job Titles Held:

  • Food Court Manager
  • Burger King Store Manager
  • Burger King Assistant Manager

Degrees

  • MBA : Business Administration 2013
    Bachelor of Science : Business Management 2008

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