Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-driven Manager with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Manager skilled in talent recruiting, asset protection, financial management and customer relations.
Highlights
Customer-oriented
Strong leader
Operations management
Adaptable
Customer service-focused
Relationship building expert
Exceptional multi-tasker
Organized and efficient
Accomplishments
Operations Management:
Managed a Burger King that ranked #3 Worldwide in Sales.
Handled all functions related to a Food Court Operation
Leadership:
Served as key contributing member to Leadership team.
Customer Assistance:
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Customer Service:
Researched, calmed and rapidly resolved client conflicts to prevent loss of key customers.
Experience
2012 to CurrentFood Court ManagerWildhorse Championship Golf | Pendleton, OR,
Manage a Food Court which included a Skyline Restaurant, two Subways', Starbucks, Taco Bell, and Burger King.
Cross-trained and provided back-up for other food service representatives when needed.
Managed quality communication, customer support and product representation for all customers.
2010 to 2012Burger King Store ManagerAAFES | City, STATE,
Took necessary steps to meet customer needs and effectively resolve food or service issues..
Opened a new facility that included three fast food restaurants.
Assisted the Food Court Manager in managing the Triple Food Court.
Correctly received orders, processed payments and responded appropriately to guest concerns.
2008 to 2010Burger King Store ManagerAAFES | City, STATE,
Resolved guest complaints promptly and professionally.
Carefully maintained sanitation, health and safety standards in all work areas.
2007 to 2008Burger King Store ManagerAAFES | City, STATE,
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
2004 to 2007Burger King Store ManagerAAFES | City, STATE,
Managed a 20-employee food operation generating more than $1 million in annual revenues.
Directed hiring, training and employee scheduling.
Coordinated product ordering, controlled and.
documented inventory flow, and managed in-store loss prevention.
Fully responsible for sales,.
customer service, and sales reporting and reconciliations.
2001 to 2004Burger King Assistant ManagerAAFES | City, STATE,
Assisted the Store Manager in running a fast food operation.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Education
Expected in 2013MBA | Business AdministrationUniversity of Phoenix, Dallas, TXGPA:
Coursework in Marketing and Advertising
Coursework in Finance and Accounting
Expected in 2008Bachelor of Science | Business ManagementUniversity of Phoenix, Las Vegas, NVGPA:
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