Department Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Motivated Department Manager practiced in customer relations, sales and inventory control. Seasoned Customer Service Manager specializing in providing advice on diverse customer situations.
Retail inventory management
Accurate cash handling
Outstanding communication skills
Banking and financial services background
Conflict resolution skills
Recruiting and interviewing
Inventory control procedures
Focused on customer satisfaction
Food Court Manager Feb 2017 to Current Costco Wholesale － Turlock , CA
Scheduled and directed staff in daily work assignments to maximize productivity.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Built sales forecasts and schedules to reflected desired productivity targets.
Communicated well and used strong interpersonal skills to establish positive relationships with members and employees.
Increased weekly revenue by 25 percent.
Tire Shop ManagerNov 2013 to Feb 2017 Costco Wholesale － Turlock, CA
Recommended and helped members select merchandise based on their needs.
Served as liaison between members, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve members' problems.
Exercises sound judgment in issuing credits and making exceptions to member policies to maintain high levels of member satisfaction.
Assistant Front End Manager Oct 2012 to Nov 2013 Costco Wholesale － Turlock , CA
Managed team of 118 employees.
Defined strategy and business plan for Member Service to reach productivity goals.
Developed, implemented and monitored programs to maximize member satisfaction and manage on-site member service representatives.
Sales AuditorMar 2002 to Oct 2012 Costco Wholesale － Stockton/Turlock, CA
Monitored new trends and technologies as they applied to audit areas.
Systematically prepared documents and assembled financial statements for independent auditors.
Verified that company controls were in compliance with established policies by auditing stores and warehouses.
Diligently monitored remediation plans to confirm proper resolution.
General Education San Joaquin Delta Junior College － Stockton, CA, USA