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Food Court Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Restaurant Manager with more than 33 years of management experience leading multi-million dollar restaurants as well as catering operation with a nationally known restaurant chain. Self-driven to raise standards to improve the overall dining experience and all aspects of guest relations.

Management certifications in the following restaurant chains: Burger King,

Pizza Hut, Popeye's, Charleys, Denny's, Boston Market, Taco Bell, Manchu Wok, Starbucks, Arby's, Baskin Robbins, Dunkin Donuts and daily oversight in Subway.

I have a Food Management Professional certification, Servsafe Food Instructor, a registered Servsafe Examination Proctor, and a Approved Servsafe Alcohol Instructor from the National Restaurant Association. I have completed numerous courses from Labor Law, Human Resources, Leadership, and Management. I have supervised a team of 20 Managers, Supervisors and over 100 associates.

I have a Food Management Professional certification, Servsafe Food Instructor, a registered Servsafe Examination Proctor, and a Approved Servsafe Alcohol Instructor from the National Restaurant Association. I have completed numerous courses from Labor Law, Human Resources, Leadership, and Management. I have supervised a team of 20 Managers, Supervisors and over 100 associates.

My work experience was with Department of Defense Contractor which operated on military bases and posts around the globe.

Skills
  • Strong Leadership and Interpersonal skills
  • Demonstrated Coaching and Mentorship abilities
  • Highly skilled in Restaurant Operations and Business acumen
  • Knowledgeable of P& L statements, KPI's and Financial Objectives
  • Abreast of labor laws and regulations pertaining to recruiting, hiring, performance evaluations and termination
  • Managing ordering, deliveries food and supplies
  • Delegating Assignments and Tasks
  • Inventory Management
Work History
Food Court Manager, 05/2014 to 11/2019
Wildhorse Championship Golf Pendleton, OR,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Controlled purchases and inventory by negotiating prices and contracts with over 6 vendors
Food Court Manager, 12/2011 to 05/2014
Wildhorse Championship Golf Pendleton, OR,
  • And inventory by negotiating prices and contracts with over 6 vendors.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Controlled purchases
Food Court Manager, 04/2009 to 12/2011
Festival Foods Hartford, WI,
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant General Manager, Nov1999 to 04/2009
Carrols Restaurant Group, Inc. Herkimer, NY,

Operated several Burger King restaurants with yearly sales of 1.5M to over 5M annually.

  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set schedules for 15- 25 staff by planning and designating shifts and hours.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma: , Expected in
to
Elbert County High School - Elberton, GA
GPA:
No Degree: Business Management, Expected in
to
University of Maryland University College - Misawa Japan,
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Elbert County High School
  • University of Maryland University College
Job Titles Held:
  • Food Court Manager
  • Food Court Manager
  • Food Court Manager
  • Restaurant General Manager
Degrees
  • High School Diploma
  • No Degree

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