Food Court Manager Resume Example
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FOOD COURT MANAGER
Summary
Hardworking and reliable individual with strong ability in payroll and data entry. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Food Court Manager|Festival Foods - Hartford , WI|09/2019 - 10/2020
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs daily.
- Increased weekly revenue by 20% percent.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Developed and maintained exceptional customer service standards.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Managed accounts payable, accounts receivable and payroll.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Guest Service Manager|Hyatt Hotels Corp. - Raleigh , NC|04/2017 - 08/2019
- Overhauled guest relations policies to address changing concerns.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Provided end-of-month audits of the resort to upper management as required.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Leveraged Microsoft Office Suite and Storepoint to input and compile data gathered from various sources.
Deli Manager|Safeway - Austin , TX|10/2016 - 04/2017
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Controlled portion sizes and garnishing for optimal cost controls.
- Managed team of 5 employees in high-volume deli doing more than $30000 in business each week.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Education and Training
Gervais High School|City, State|06/2004High School Diploma
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Resume Overview
School Attended
- Gervais High School
Job Titles Held:
- Food Court Manager
- Guest Service Manager
- Deli Manager
Degrees
- High School Diploma
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