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Food Court Manager Resume Example

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FOOD COURT MANAGER
Summary

Hardworking and reliable individual with strong ability in payroll and data entry. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Customer service
  • Supervision
  • Invoice generation
  • Team management
  • Inventory management
  • MS Office
  • Problem resolution
  • Benefits documentation
  • Staff development
  • Risk management
  • Organization skills
  • Data gathering
  • Documentation filing
Experience
Food Court Manager|Festival Foods - Hartford , WI|09/2019 - 10/2020
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Increased weekly revenue by 20% percent.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Developed and maintained exceptional customer service standards.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Managed accounts payable, accounts receivable and payroll.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Guest Service Manager|Hyatt Hotels Corp. - Raleigh , NC|04/2017 - 08/2019
  • Overhauled guest relations policies to address changing concerns.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Provided end-of-month audits of the resort to upper management as required.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Leveraged Microsoft Office Suite and Storepoint to input and compile data gathered from various sources.
Deli Manager|Safeway - Austin , TX|10/2016 - 04/2017
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Managed team of 5 employees in high-volume deli doing more than $30000 in business each week.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Education and Training
Gervais High School|City, State|06/2004High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
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Resume Overview

School Attended

  • Gervais High School

Job Titles Held:

  • Food Court Manager
  • Guest Service Manager
  • Deli Manager

Degrees

  • High School Diploma

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