food and beverage operations office administrator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 16 years in field. Highly developed communicator with outstanding skills in complex problem-solving.

Extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

  • Understands grammar
  • Data entry
  • Report writing
  • File and data retrieval systems
  • Mathematical computations
  • Scheduling and calendar management
  • People skills
  • Project planning
  • Accounts payable and receivable
  • Operational processes
  • Inventory supplies
  • Professional and polished presentation
  • Multitasking and prioritization
  • Administrative operations
  • Event coordination
  • Maintaining accounting ledger
  • Expert in Microsoft Office Suite
  • Expert in Birchstreet Systems
  • Proficiency in office equipment
  • Mail management
  • Inventory systems
  • Excel spreadsheets
  • Sensitive material handling
  • Recordkeeping and bookkeeping
  • Detailed meeting minutes
  • 10-key proficiency
  • Workforce Management
Senior Administrative Assistant, 09/2021 to Current
Commonwealth Assisted LivingWillow Grove, PA,
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Maintain department purchases and invoicing through checkbook management supported by Birchstreet software.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Produced and distributed memos, menus, newsletters and other forms of communication using company collateral and proper disclosures.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings and events for management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Prepared and prioritized calendars and correspondence.
  • Composed correspondence, reports and meeting notes.
  • Maintained accurate department and customer records.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Monitored office equipment and scheduled repairs.
Purchasing & Procurement Supervisor , 09/2021 to 05/2022
Accor HotelsLos Angeles, CA,
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Tracked shipments to ensure delivery on time and in excellent condition.
  • Purchased the highest quality products for the lowest possible price.
  • Verified receipt of items by comparing items ordered to items received.
  • Worked with shipment companies to manage distribution.
  • Prepared financial reports to include sales, profit margin and expenses.
  • Selected consumable products best suited to satisfy customers' needs.
  • Managed storekeeper.
  • Worked with operation managers to develop consistent service levels across all locations.
  • Prepared and input special requests, diet specific, local and trusted vendor orders.
  • Analyzed competitive prices, products and market-related information primarily based on supply and demand.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Food and Beverage Operations Office Administrator, 06/2011 to 09/2021
Marriott International, Inc.City, STATE,

• Facilitate a broad variety of administrative tasks including (but not limited to): managing active calendars and effectively coordinating meetings involving internal and external guests; reconciling expense reports; composing, preparing and editing materials and presentations including PowerPoint as Assistant to Director of Food and Beverage / Director of Event Management.
• Illustrate exceptional verbal and interpersonal communication skills; ability to interact with internal and external guests with professionalism.
• Utilize outstanding time management and organizational skills.
• Exhibit technical expertise to prepare and proof reports, executive level correspondence, and other materials in a professional and efficient manner.
• Process and disburse daily banquet server gratuities based on banquet event checks, restaurants and bar tips, payroll and contract labor, 25-100 staff members.
• Maintain continuity between Banquet, Stewarding, Culinary, Function Services, Catering, Convention Services, and all restaurant outlets.
• Facilitate all Food and Beverage non-food and Capital purchases, coordinate receipt of purchases and balance department's monthly checkbook of >$500,000.

• Prepare financial statements and expense documents for monthly accounting meetings.

• Prepare month-end closing entries for detailed reporting and recordkeeping.

• Reconcile department credit card, expenses and other financial records.

• Apply mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

• Develop continuity between hotel staff and vendors for production, shipment and delivery.

• Produce and or proof departmental and hotel collateral.

• Write and distribute meeting minutes, maintain accuracy of department minutes and attendance records.
• Prepare and submit corporate RFP and RFI.

Sales Coordinator, 09/2009 to 06/2021
Marriott International, Inc.City, STATE,
  • Assisted Director of Sales and Marketing with running sales reports and completing contracts to prevent loss of revenue.
  • Fostered relationships with customers to develop business trends.
  • Coordinated and finalized sales proposals to complete sales contracts.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Input customer data into system, updating information regularly sighting prior business.
  • Highlighted and produce target products in high impact areas using hotel collateral.
  • Saved costs by negotiating room rates and meeting space pricing.
  • Used contact management database to effectively qualify prospects for assigned Sales Manager within assigned territory.
  • Worked with banquet, audio/visual, culinary and stewarding teams to assess, update and optimize setup and strike dates and times for customers.
Food and Beverage Coordinator, 05/2006 to 09/2009
BellSouth TelecommunicationsCity, STATE,
  • Managed food and beverage operations, including bar and restaurant service with relentless focus on hospitable and effective guest satisfaction.
  • Monitor dining and kitchen areas, visually auditing alignment with food quality and service standards per LRA compliance. Reported findings for relevant corrective actions or commendations.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and associates.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between Food and Beverage Director, Executive Chef and service staff.
  • Produced and managed menu development for seasonal offerings and special events.
  • Collaborated with leadership staff to educate employees on menu and procedural changes including pricing.
  • Managed inventory records and departmental purchases while maintaining department checkbook. Ensured all purchases met corporate buying guidelines.
Senior Sales and Service Associate, 02/2000 to 09/2005
Company NameCity, State,
  • Prepared solutions to ensure customer retention.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Adhered to standards of quality and service and industry regulations.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Answered 200+ daily phone calls to resolve residential customer issues.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with Center Leader to develop customer service improvement initiatives.
Education and Training
Associate of Arts: Interior Design, Expected in 07/2015
School of The Art Institute of Chicago - Chicago, IL

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Resume Overview

School Attended

  • School of The Art Institute of Chicago

Job Titles Held:

  • Senior Administrative Assistant
  • Purchasing & Procurement Supervisor
  • Food and Beverage Operations Office Administrator
  • Sales Coordinator
  • Food and Beverage Coordinator
  • Senior Sales and Service Associate


  • Associate of Arts

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