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foh supervisor social media assistant resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a well rounded individual with experience in many settings- from customer service, to inventory, to social media. My objective is to obtain a position where my varied work experience and dedication to providing excellent service can benefit your business and help foster a positive work environment. I deliver exceptional customer service and am a quick learner who works well with a team. I'm recognized for being very organized and excelling in busy environments. I trust that my interpersonal communication skills, sunny demeanor, willingness to work hard, enthusiasm, and organizational skills will be assets to your establishment.

Skills
  • Strategic networking
  • Client relationship management
  • Email and telephone decorum
  • Team collaboration
  • Customer assistance and interaction
  • Appointment confirmation
  • Conflict management
  • Technologically savvy
  • Supervisory skills
  • Adaptable
  • Organization and prioritization
  • Fast learner
Experience
07/2021 to Current FOH Supervisor/Social Media Assistant Seminole Gaming | Coconut Creek, FL,
  • Interacts with customers and coworkers daily and excels in communication and prioritizes customer service.
  • Performs all closing tasks including deep cleaning, dishes, and cleaning the espresso bar.
  • Works efficiently in an extremely high volume setting.
  • Maintains a meticulous and organized workspace.
  • Operates Square POS, cash register, collects payments, and provides accurate change.
  • Handles complaints, settles disputes and resolves customer conflicts.
  • Assigns work tasks and activities, prepares schedules and manages staffing and training.
  • Runs company social media.
  • Grows social media following to promote company content and business. Monitors return on investment of social media efforts and expenses.
  • Engages and communicates one-on-one with online customers via social media messaging, generates brand awareness and promotes positive product impressions to increase sales.
02/2018 to 03/2020 Barista/Server/FOH Manager Lovejoy Bakers | City, STATE,
  • Effectively multitasked making drinks, taking orders, bussing tables, running food, and management responsibilities while making sure the customers were having a good experience and the restaurant remained immaculate.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Facilitated team meetings to discuss promotions, issues, service standards and team collaboration.
  • Handled complaints, settled disputes and resolved customer conflicts.
05/2017 to 05/2018 Inventory Specialist/Front Desk Associate Powell’s City Of Books | City, STATE,
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Used critical thinking and data analysis to continually improve inventory strategies.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Has knowledge of all computer systems in the stores
  • Verified pricing and computed product totals to complete detailed invoices.
  • Trained newly hired employees on appropriate methods for performing audits and cycle counts.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to inquiries made online, by phone, and via email.
11/2015 to 11/2017 Bartender/Manager Victoria | City, STATE,
  • Checked patron identification and monitored guests to control service and limit over-intoxication.
  • Collected and processed payments via cash and credit card.
  • Scheduled employees to maintain coverage at peak times and minimize labor costs.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Worked with security staff to ensure all OLCC regulations were closely followed.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Updated computer systems with new pricing and daily food specials.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Kept track of and maintained inventory.
11/2012 to 12/2014 Cashier Shopper’s Corner Grocery Store | City, STATE,
  • Ran register; collected payments by accepting cash, check, or charge payments from customers
  • Maintained vast knowledge of retail products, answered customer questions in detail
  • Spent all day talking with customers
  • Performed regular closing duties, including deep cleaning, stocking, and locking up.
Education and Training
Expected in 08/2013 to to High School Diploma | Pacific Collegiate School, Santa Cruz, CA, GPA:
Expected in to to | Some College, Santa Cruz, OR And Portland, OR, GPA:

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Resume Overview

School Attended

  • Pacific Collegiate School
  • Some College

Job Titles Held:

  • FOH Supervisor/Social Media Assistant
  • Barista/Server/FOH Manager
  • Inventory Specialist/Front Desk Associate
  • Bartender/Manager
  • Cashier

Degrees

  • High School Diploma

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