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Professional Summary
Experienced floral manager, with over 20 years of experience in retail. Excellent reputation for driving sales, resolving problems and improving customer satisfaction.
Resourceful individual with both silk and living flower arranging expertise. An energetic Floral Designer recognized as an expert in cultivating relationships with suppliers, consulting with high-end clients and artistically arranging beautiful creations. Offering extensive knowledge in flowers and plants.
Skills
Flower Arranging
Floral and Plant Knowledge
Floral Design
Sales
Special Occasion Decorative Pieces
Floral Shop Assistance
Store Merchandising
Store Management
Design specifications
Order placement
Creative merchandising and display
Multitasking abilities
Good telephone etiquette
Planning and Coordination
Work History
08/2019 to 01/2020Floral DesignerBelmond | Santa Barbara, CA,
Oversaw daily operations to ensure high levels of productivity.
Resolved problems, improved operations and provided exceptional service.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Properly package flowers and plants for damage-free delivery.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Researched latest design trends, colors and vendor products for use in new pieces.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Prepared potted plants and bouquets based on customer requirements.
Imparted knowledge on plants and flowers to customers.
12/2018 to 08/2019Floral ManagerTown & Country Market | Lowell, IN,
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Carried out day-day-day duties accurately and efficiently.
Proved successful working within tight deadlines and fast-paced atmosphere.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Received and processed stock into inventory management system.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Researched latest design trends, colors and vendor products for use in new pieces.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Inventoried plants and flower care supplies and ordered more.
Decreased shrink by Number% through close monitoring of department.
08/2004 to 02/2009Floral ManagerTown & Country Market | Portage, IN,
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Inventoried plants and flower care supplies and ordered more.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Carried out day-day-day duties accurately and efficiently.
Led projects and analyzed data to identify opportunities for improvement.
Received and processed stock into inventory management system.
08/1999 to 08/2004Assistant Floral ManagerBI-LO | City, STATE,
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Properly package flowers and plants for damage-free delivery.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Researched latest design trends, colors and vendor products for use in new pieces.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Proved successful working within tight deadlines and fast-paced atmosphere.
Served customers and followed outlined steps of service.
Supervised work of contracted employees to keep on task for timely completion.
Inventoried plants and flower care supplies and ordered more.
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
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