Flooring Estimate Contractor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic and fast learning self-starter with nearly 10 years of customer service experience. Developed skills in resource and staff management, learning and adapting to new and changing software as well as work environments, money handling and light account work, maintaining contact with customers to meet needs from beginning to end as well as retaining a relationship for prospective future necessities. Also developed skills in new employee training, conflict resolution, and navigation/possible de-escalation of tense situations.

  • Strategic Planning
  • Staff Training
  • Customer Relations
  • Operational improvement
  • Forklift operation
  • Product promotions
  • Customer Service expertise
  • Lead prospecting
  • Supervision
  • Organization
Work History
Flooring Estimate Contractor, 11/2019 to Current
Par Pacific Holdings IncKahului, HI,
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Performed timely and cost-effective project management through efficiency and adaptive learning.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand and meet customer needs.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Customer Service Associate, 11/2018 to 10/2019
Landry'sScottsdale, AZ,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed purchases and handled payment transactions using POS system.
  • Skilled using cash register including processing sales discounts and refunds.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Server/Bartender, 06/2013 to 04/2019
City Of Augusta GaAugusta, GA,
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset 10-30 tables per shift, working efficiently to keep dining room and work areas clean.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Managed food resources, memorized orders and coordinated service in 40- table restaurant.
Jailer, 08/2017 to 01/2018
Ashe County Sheriff's OfficeCity, STATE,
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Oversaw conduct of 120 inmates to prevent escapes or violent behavior.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Examined incoming and outgoing mail to detect contraband, including potential weapons, drugs, and tobacco.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Created and maintained arrest files on all inmates processed through jail.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
High School Diploma: , Expected in
Ashe County High School - West Jefferson, NC

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Resume Overview

School Attended
  • Ashe County High School
Job Titles Held:
  • Flooring Estimate Contractor
  • Customer Service Associate
  • Server/Bartender
  • Jailer
  • High School Diploma

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