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Floor Tech./General Cleaner Resume Example

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FLOOR TECH./GENERAL CLEANER
Summary

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Highlights
  • Exceptional customer service
  • MS Office proficient
  • Sales expertise
  • Inventory management background
  • Strong sense of banking ethics
  • Risk management evaluation background
  • International funds transfer process expertise
  • Team player
  • Organized
  • Strong work ethic
  • Debt and credit management
  • International finance knowledge
  • Cash dispenser operation
  • Currency and coin counter
  • Safe and vault operation
  • Reliable
  • Friendly
  • Excellent communication skills
  • Energetic
  • Approachable
  • Flexible
Accomplishments

Increased annual revenue by 60% by creating effective strategies to expand existing customer services.

Balanced daily cash drawers and vaults totaling an average of $2500.

Routinely helped as many as 300 customers each day in a high-volume retail outlet.

Received 12 “exceeds expectations” ratings on performance reviews.

Met monthly sales goals for 22 months straight.


Experience
Floor Tech./General Cleaner, 12/2014 to Current RiteWay Environmental Services － Montgomery, AL

Gathered and emptied trash and recycling bins.

Dusted and mopped all hard surfaces.

Cleaned Venetian blinds, including washing and vacuuming them.

Notified building managers about needed repairs and replacement equipment.

Stripped, sealed, finished and polished floors.

Traveled to and from work sites in a timely manner.

Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Q&A/ Equipment Operator/ Forklift/ Tugger Operator, 07/2014 to 11/2014 Glovis/ Luke Industries － Montgomery, AL
  • Operated the equipment to unload the delivery trucks
  • Deliver equipment to staging areas and line
  • Inspected inventory for production
  • Developed and maintained an inventory tracking system to ensure accuracy of supplies.
  • Monitored and maintained accuracy of production.
Manager, 01/2014 to 07/2014 Professional Sports Catering － Montgomery, AL
  • Developed an inventory tracking system
  • Contributed to team goals as well as met individual goals
  • Audited sales registers on a daily basis for overages and shortages
  • Prepared mid-month and end-of-the month sales reports for sales team to keep abreast of overall food supply sales
  • Developed supply reports and monitored the status of supplies purchases
  • Performed market research surveys on customer needs and requirements
  • Responsible for customer service in the food supply division
  • Demonstrated ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer.
Revenue Auditor, 10/2013 to 01/2014 Wind Creek Wetumpka Casino － Wetumpka, Al
  • Inspected daily business transactions invoices and contractual documents for accuracy.
  • Implemented company operational auditing policies and procedures.
  • Conducted accurate bookkeeping/ data entry.
  • Compiled/ copied/ sorted records and files of business activities.
Assistant Manager, 01/2012 to 10/2013 Nayyarson's Bakery/ Deli Co Maxwell AFB － Montgomery, Al
  • Hired, supervised and trained employees
  • Enforces all policy and procedures
  • Managed team of 20 of professionals.
  • Surpassed revenue goals in four consecutive quarters.
  • Payroll experience, data entry and maintaining records while organizing the office.
  • Handled calls and concerns with high level of professionalism
  • Provided excellent customer service
  • Ordered supplies and maintained inventory levels
  • Composed letters and reports as well as processing the daily invoices to ensure timely payments
  • Maintained budget to ensure financial goals were met.
  • Responsible for procurement of department supplies, equipment and services.
  • Also operator of heavy machinery; i.e.forklifts, cherry picker and pallet jack ( both electric and fueled) when needed.
  • Trained and performed quarterly quality control inspections.
  • Developed and implemented customer service techniques to ensure 100% customer satisfaction
  • Successfully analyzed organizational critical business requirements Identified deficiencies and potential opportunities, and developed action plans to improve efficiency
Banquet Supervisor, 01/2008 to 05/2011 Renaissance Montgomery Hotel and Spa － Montgomery, Al
  • Supervised and trained employees
  • Implemented policy and procedure while overseeing the daily tasks were completed.
  • Responsible for ordering supplies and maintaining inventory, as well as preparing reports and processing invoices to meet budget.
  • Provided excellent customer service with professionalism while supervising, serving or bartending.
  • Daily cash handling
  • Also operator of heavy machinery; i.e.forklifts, cherry picker and pallet jack ( both electric and fueled) when needed.
  • Maintained the filing system by copying, compiling and sorting records of office activities.
Microwave Systems Operator/Maintainer, 10/2002 to 12/2003 U. S. Army Veteran － Ft. Gordon, GA
  • Configures, aligns, operates, and performs unit level and direct support maintenance on microwave communications and technical control equipment, and associated devices.
  • Monitors, fault isolates, and restores telecommunications circuits, trunk groups, systems, and associated commercial and military interface equipment.
  • Installs, operates, performs strapping, restrapping, preventive maintenance checks and services (PMCS) and unit level maintenance on COMSEC devices.
  • Maintains circuit, link, system, and station records and reports.
  • Operates and performs PMCS on assigned telecommunications equipment, vehicles, and power generators.
  • Performs complex microwave system troubleshooting and maintenance tasks.
  • Provides technical assistance to personnel engaged in the operation and maintenance of microwave communications systems or technical control of voice and data systems and networks.
  • Identifies and reports electronic jamming and deception, and applies appropriate electronic countermeasures.
  • Activates and inactivates circuits, trunk groups, and systems.
  • Supervises and assists subordinates in the performance of PMCS on assigned communications equipment, vehicles, and power generators.
  • Requests logistic support and evacuates equipment to higher level maintenance facilities, when required.
  • Submits Telecommunications Service Requests (TSR) and implements telecommunications service orders (TSO).
  • Supervises the operation and maintenance of microwave communications and technical control systems or facilities.
  • Supervises direct support maintenance on associated equipment and unit level maintenance on COMSEC devices.
  • Ensures that governing regulations on accountability, maintenance, and TEMPEST standards are complied with.
  • Establishes workload, work schedules, and repair priorities.
  • Performs or supervises quality control and technical evaluation inspections.
  • Implements restoration priorities for circuit, trunk, and system outages.
  • Coordinates Continuity of Operations Plan (COOP).
  • Coordinates logistical support, as established in the facility Standing Operating Procedures (SOP), or commercial activities contract.
  • Supervises, plans, and directs the installation, operation, and maintenance activities of microwave communications and technical control systems and facilities.
  • Prepares and processes telecommunications service requests (TSR).
  • Provides technical advice and assistance to subordinates.
  • Writes operating policy and procedures for microwave and technical control facilities.
  • Determines capabilities and limitations of assigned equipment.
  • Establishes and maintains liaison with supported and supporting units and activities.
  • Develops and conducts training for subordinate personnel.
  • Assimilates data and submits statistical and other reports to operational control elements.
Education
B. S: Business Management- Finance, 2009 Troy University － Montgomery, AL

Business Management- Finance

Advanced coursework in Business Administration

Coursework in Marketing and Advertising

Accounting

Business Communications

Business Law

Statistics

Investments

Economics

Management
High School Diploma
Skills

Accounting, Auditing, Bookkeeping, Budgeting, Business Communications, Business Law, Cashiering, Excellent Customer Service, Data Entry, Delivery, Economics, Filing, Forklifts, Front Office Management, Inventory Management, Cash Management, Investments, Machinery Operation, Market Research, Marketing, Management,, Monitors, Networks, Organizational, Payroll, Personnel, Quality Control, Sales, SOP, Statistics, supervising, technical assistance, telecommunications, troubleshooting

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Resume Overview

Companies Worked For:

  • RiteWay Environmental Services
  • Glovis/ Luke Industries
  • Professional Sports Catering
  • Wind Creek Wetumpka Casino
  • Nayyarson's Bakery/ Deli Co Maxwell AFB
  • Renaissance Montgomery Hotel and Spa
  • U. S. Army Veteran

School Attended

  • Troy University

Job Titles Held:

  • Floor Tech./General Cleaner
  • Q&A/ Equipment Operator/ Forklift/ Tugger Operator
  • Manager
  • Revenue Auditor
  • Assistant Manager
  • Banquet Supervisor
  • Microwave Systems Operator/Maintainer

Degrees

  • B. S : Business Management- Finance , 2009
    High School Diploma

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