Floor Manager/ Security Administration/Bartender Resume Example

I have worked and completed over 2000 concert and special events in the past decade in Asheville NC. I have experience in personal unarmed security for high profile clients that have ranged from Ice Cube to Slayer, spanning all demographics of music.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales through concert promotion and customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets in regards to all aspects of job detail, from mechanical and infrustructure, to customer service and support. (6 out of 10 years with live entertainment facilitations.)
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences in regards to trending demographics as well as current events.
• Monitored inventory to determine loss points, maintain clear records and strengthen controls.
• Scheduled employees based on labor balancing requirements and forecasted customer levels.
• Evaluated team and employee performance in order to develop and implement effective corrective actions. (both in post shift evaluations as well as real time situations.
• Trained team members in successful strategies to meet operational targets.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Exceeded goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached employees and trained on methods for handling various aspects of in house protocol, complicated issues and difficult customers.
• Performed closing procedures nightly by balancing cash drawers and reconciling credit card transactions. (bartender point of sale/closing duties)
• Supervised hourly department recoveries to maintain organized and professional displays for customers.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Oversaw supply restocking, area cleaning and product organization.
• Submitted reports to senior management to aid in business decision-making and planning.
• Trained and coached employees in how to properly complete security, hospitality and retail functions.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Cultivated environment focused on collaborating with team members to achieve peak performance and satisfactory results