Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Extensive experience in creating in implementing, and managing successful laboratory phlebotomy teams. Creative strategic planner and implementer of Standard Operation Procedures that contribute significantly to increased Patient Satisfaction and reduction of collection errors.

Skills
  • Excellent oral and written communication skills
  • Strong leadership, change management, communication and customer oriented skills
  • Problem-solving and analytical skills
  • Knowledge of site/ state licensure requirements
  • Skilled at promoting team cooperation and a commitment to team success
  • Ability to manage multiple evolving priorities and projects.
  • Strong planning and organizational skills
  • Solid PC skills including Word and Excel
  • Infection Control and Aseptic Procedure
  • Expert blood collection skills all age groups
  • Patient Care
  • HIPAA Compliance
  • Time management
  • Word, Excell, LIS softwear
  • Strong leadership, change management, communication and customer oriented skills
  • Problem-solving and analytical skills
Work History
Float Phlebotomist, 08/2018 - 04/2020
Labcorp West Trenton, NJ,
  • Collected specimens according to established procedures . This includes, but not limited to: drug screens, biometric screening and life insurance exams.
  • Collected blood samples, properly labeled and prepared all samples Dispense oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Function as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
  • Understood and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Pre-Analytical Supervisor, 02/2014 - 06/2016
Baylor Scott & White Health Buda, TX,
  • Managed 3 specialty outpatient service site Transplant Lab services Women’s Cancer Center & Cancer Research Center. Supervised a team 26 of phlebotomist 8 pre-analytical employees, created work schedules for inpatient/outpatient staff.
  • Collected and assembled metrics and statistics for analysis in meeting demands of units and staffing needs, for department
  • Created and implemented standard workflows, including a project to reduce turnaround time of CBC’s to doctors for patients awaiting same day chemotherapy.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Coached, developed, disciplined, and evaluated lab service personnel.
  • Payroll and timekeeping for assigned employees using timekeeping system.
  • Worked bench as a phlebotomist/ lab assistance to balance staffing levels.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Phlebotomy Branch Manager, 01/2010 - 02/2014
ExamOne City, STATE,
  • Performed all departmental functions, including cost control, overall operations, and profitability of the branch offices.
  • Recruited examiners, and Physician for collection site, to ensure that coverage is adequate for all types of collections that took place in defined geography.
  • Maintained confidentiality client information to prevent mishandling of data and potential breaches.
  • Coordinated and communicated with the sales representative, intern and remote sales support for the office on a regular basis to ensure that the branches operations exceeded the client's expectations.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Observed all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters including other special training.
Area Phlebotomy Manager, 01/2003 - 12/2009
Quest Diagnostics City, STATE,
  • Supervised team of 10 Patient Service Supervisors in San Francisco, Alameda, Contra Costa Counties.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions for 106 Patient Service facility, providing guidance and leadership to over 206 employees.
  • Developed policies and procedures for effective phlebotomy management.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Increased patient satisfaction scores by 80% with customer service training and auditing.
  • Excellent oral and written communication skills with ability to interact professionally with staff and clients.
  • Used coordination and planning skills to achieve results according to schedule.
Education
High School Diploma: , Expected in 06/1978
-
Sunset High School - Hayward, CA
GPA:
: General Studies, Expected in
-
San Jose State University - San Jose, CA
GPA:
Certifications
  • CPT! - License Number: CPT 000192
  • Covid-19 Contact Tracer

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Resume Overview

School Attended

  • Sunset High School
  • San Jose State University

Job Titles Held:

  • Float Phlebotomist
  • Pre-Analytical Supervisor
  • Phlebotomy Branch Manager
  • Area Phlebotomy Manager

Degrees

  • High School Diploma

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