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Flight Manager Resume Example

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FLIGHT MANAGER
Summary
I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member.
Highlights
  • Professional Summary

  • Core Qualifications
  • Negotiation
  • De-escalation
  • Customer Service
  • Conflict Resolution
  • Account Management
  • Time Management
  • Sales
  • International Logistics
  • Project ManagementStrong interpersonal skills
  • Skilled in MS Office
  • Customer-oriented
  • Skilled multi-tasker
  • Exceptional customer service skills
Experience
January 2013
to
Current
Netjets AviationFlight Manager
  • Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client.
  • Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities.
  • Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues.
  • Train, mentor and act as a resource to new team members.
  • Collaborated with leadership to create new communication tools for faster and more effective communication between departments.
January 2012
to
January 2013
Gap IncSales Associate
  • Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication.
  • Hired as a permanent employee after being hired to seasonal help resulting from high productivity.
  • Independently designed store visuals using guidance from corporate standards.
January 2009
to
January 2013
Kent State University LibraryFront Desk Coordinator
  • Responsible for proving customer service, database instruction and fielding phone calls.
  • Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents.
Education
2013
Kent State UniversityBachelor of Applied Studies
Skills
Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management
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Resume Overview

Companies Worked For:

  • Netjets Aviation
  • Gap Inc
  • Kent State University Library

School Attended

  • Kent State University

Job Titles Held:

  • Flight Manager
  • Sales Associate
  • Front Desk Coordinator

Degrees

  • Bachelor of Applied Studies

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