Flight Communications Specialist Resume Example Native Air/Omniflight/Air Methods Corp

FLIGHT COMMUNICATIONS SPECIALIST

Summary

Experienced professional with air medical background and experience. Action-oriented with strong ability to communicate effectively with technology, and excellent client management skills.

Highlights

Experienced with AeroMed, Golden Medical terminology Hour, Flight Link, and Zoll Rescue Net Ground ambulance dispatch and field air medical CAD programs experience Experienced with Outer Link, Sky Trac, Prior airline customer service and and Sky Connect GPS satellite tracking extensive aviation industry knowledge programs Global geography knowledge Knowledgeable and familiar with Typing skills DeLorme and many other mapping Time management with multi-tasking programs skills Knowledge of FAA Part 135 and Part 91 Proficient with Microsoft Office FAR's Suite programs, and other computer Experienced with flight plan releases, software and flight following procedures Exceptional quick learning aptitude Aviation customer service with flight Ability to prioritize quickly, and quoting, sales, and coordination efficiently work under pressure in Prior EMT certification with 6 years of stressful situations EMS field experience Very detail oriented with excellent Extensive Patient Transfer Center oral, written, and interpersonal skills experience with case management

Medical terminology Hour, Flight Link, and Zoll Rescue Net Ground ambulance dispatch and field air medical CAD programs experience Experienced with Outer Link, Sky Trac, Prior airline customer service and and Sky Connect GPS satellite tracking extensive aviation industry knowledge programs Global geography knowledge Knowledgeable and familiar with Typing skills DeLorme and many other mapping Time management with multi-tasking programs skills Knowledge of FAA Part 135 and Part 91 Proficient with Microsoft Office FAR's Suite programs, and other computer Experienced with flight plan releases, software and flight following procedures Exceptional quick learning aptitude Aviation customer service with flight Ability to prioritize quickly, and quoting, sales, and coordination efficiently work under pressure in Prior EMT certification with 6 years of stressful situations EMS field experience Very detail oriented with excellent Extensive Patient Transfer Center oral, written, and interpersonal skills

Experience

Flight Communications SpecialistNative Air/Omniflight/Air Methods CorpMesa, AZ

Answer emergency/non-emergency lines on multi-line phone system for Part 135 air medical provider, Enter flight data into multiple air medical CAD programs, Use DeLorme mapping program, File flight plan releases with Operational Control Center, Operate multi-channel radio system, Dispatch aircraft to requested location and destination, Flight track aircraft with Sky Connect aviation GPS tracking system, QA patient data into air medical CAD program.

Flight Communications Specialist01/2014 to CurrentSurvival Flight IncMesa, AZ

Answer emergency/non-emergency lines on multi-line phone system for Part 135 air medical provider, Enter flight data into FlightLink air medical CAD program, Use DeLorme and Google Maps mapping programs, Dispatch aircraft to requested location and destination, Operate multi-channel radio system, Flight track aircraft with Sky Connect aviation GPS tracking system, QA patient data into FlightLink air medicaCAD system.

Dispatcher Analyst01/2013 to 01/2014Apria HealthcareTempe, AZ

Route and dispatch same day durable medical equipment and oxygen deliveries, Notify branches with errors in addresses and missed time frames, Update ACIS AS400 software program when necessary, Contact branches with issues to route a work order to a driver in the field, Monitor driver's progress with vehicle GPS tracking system, Review reports to monitor driver compliance of route order completion, Coordinate all action plans that ensure driver compliance.

Transfer Center Specialist01/2011 to 12/2011Native Air/Omniflight/Air Methods CorpMesa, AZ

Answer Transfer Center requests on multi-line phone system for Part 135 air medical provider, Provide flight quotes, sell flights, and flight coordinate for private requesters, case managers, air transportation brokers, and other air medical vendors, Patient data entry into Golden Hour CAD system, Determine appropriate receiving facility, Contact House Supervisor at receiving facility, Facilitate conference call with sending physician and accepting physician, Confirm bed assignment with House Supervisor at receiving facility, give ETA and info on requested mode of transport, Offer additional assistance to facilitate air or ground transport arrangements.

Dispatcher01/2009 to 01/2010Otto Bock HealthcareTempe, AZ

Contact customers to schedule durable medical equipment delivery, pick up, and exchanges, Route and dispatch Patient Service Reps across the US, Dispatch same day service requests, based on location of Patient Service Reps in the field, Patient data entry into Brightree durable medical equipment software program, Comply with and achieve department daily/weekly/monthly standards for accuracy and production, Work weekends, holidays, on-call, overtime and/or extended shifts as needed.

Flight Communications Specialist01/2001 to 01/2009PHI Air MedicalPhoenix, AZ

Answer emergency/non-emergency lines on multi-line phone system for Part 135 air medical provider, Provide flight quotes, sell flights, and flight coordinate for private requesters, case managers, air transportation brokers, and other air medical vendors, Locate and confirm accepting physician, facility, and bed placement for various types of patients, Flight data entry into Golden Hour air medical CAD program, Operate multi-channel radio system, Dispatch aircraft and ground ambulances to requested location and destination, Flight track aircraft with Outerlink aviation GPS tracking system, Use DeLorme mapping program.

Education

Coursework in AviationWestminster CollegeSalt Lake City, UT

Private Pilot Ground/Flight Training High Flight AviationSalt Lake City, UT

EMT Certification Paramedic ProfessionalsSalt Lake City, UT

Skills

AS400, CAD, data entry, data entry, delivery, GPS, phone system, pick, progress, QA, radio, receiving, Supervisor, transportation

Resume Overview

Companies Worked For:

Native Air/Omniflight/Air Methods Corp
Survival Flight Inc
Apria Healthcare
Otto Bock Healthcare
PHI Air Medical

School Attended

Westminster College

Job Titles Held:

Flight Communications Specialist
Dispatcher Analyst
Transfer Center Specialist
Dispatcher

Degrees

Coursework in Aviation
Private Pilot Ground/Flight Training High Flight Aviation
EMT Certification Paramedic Professionals

Flight Communications Specialist Resume Example

Resume Score: 90%

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