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Flight Attendant Instructor/Check Flight Attendant Resume Example

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FLIGHT ATTENDANT INSTRUCTOR/CHECK FLIGHT ATTENDANT
Summary

Accomplished, self starter with First Class experience dedicated to exceeding guest expectations on and off the aircraft. Comfortable in a face paced environment as a team leader or team player. Skilled at evaluating options and generating solutions. Can thrive independently without supervision.

Contributed to the success of high profile flights Intrav South Pacific, Abercrombie & Kent Safari, Private Jet Around the World, and Time News Tours. Extended wet leases in Algeria, Senegal, France, Egypt, Iceland, Ireland coupled with serving the Department of Defense and foreign military has allowed for personal growth and a keen sense for cultural and political sensitivity.

Highlights
  • Emirates Aviation College
  • Developed, Instructed and Implemented Cabin Service Standards
  • Participated in multiple Private Jet Around the World Flights
  • Honor Flight 2014
  • Participated with the certification of three 757 aircraft
  • Purser on Wet Lease for Air France First Class Cabin
  • Awarded Air Medal and Aerial Achievement Medal by General Ronald R. Fogelman, Commander Air Mobility Command
Experience
National Airlines Orlando, FL Flight Attendant Instructor/Check Flight Attendant 12/2010 to Current
  • Attended a three day tour of Emirates Aviation College Dubai, UAE to observe, discuss, and implement service standards for future code share agreement.Special attention given to Brand Image, Leadership, Business Service Delivery, and Security Procedures.
  • Standardized service guidelines to focus on Enhancing the Flight Experience resulting in positive customer feedback
  • Develop content for Initial, Recurrent, Check Flight Attendant, and Flight Attendant Instructor modules per FOTM, FATM, FAA, and TSA guidelines.
  • Prepare, edit, critique Flight Attendant Manual revisions and bulletins.
  • Instruct all areas of Flight Attendant Training including: Guest Care, Service Delivery, and Crew Resource Management.
  • Assist with new hire interviews.
  • Work with In-flight Manager on special projects to ensure FAA compliance.
  • Partnered with Manager of Catering and Cabin Services to develop menu and service standards
  • Identified areas to reduce cost and increase productivity

Check Flight Attendant 

  • Lead a team of flight attendants to ensure the safety, welfare, and comfort of guests in accordance with FAR's and company policy.
  • Motivate and coordinate crew members to exceed guest expectations by encouraging open communication and teamwork.
  • Proactive approach to ensure cabin and galleys are properly serviced and catered.
  • Distribute and complete domestic/international documentation,forms, and paperwork as needed.
  • Conduct Operating Experience (OE), Competency, and Re-qualification Checks.
  • Participated in Tabletops, Mini Evacuation, and Planned Emergency during Part 121 certification of 757 aircraft (N169CA and N176CA)
  • Selected as a Cabin Observer during Part 121 certification of 757 aircraft (N567CA)





Cross Cut Lawn & Maintenance Brownstown Township, MI Owner Operator 04/2005 to 04/2010
  • Provided exceptional customer service to commercial and residential customers
  • Maintained 95% customer retention.
American Trans Air Indianapolis, IN Senior Flight Attendant 12/1983 to 04/2008

  • Ensured Flight Attendant Manuals compliant
  • Coordinated in-flight safety and emergency procedures while maintaining a high level of customer satisfaction.
  • Responsible for international/domestic paperwork, flight evaluations, crew reports, satisfaction surveys, preflight with flight crew and ground operations.
  • Coached and mentored potential Senior Flight Attendant candidates.
  • Aircraft Experience: 707, 727, 737, 757, DC-10, L1011

Customer Service Excellence Trainer 

  • Facilitated flight attendant workshops designed to enhance customer service skills. Focused on self-esteem, team building, and communication through role-playing and discussion.

Ambassadair Tour Director 

  • Managed domestic/international tour groups. Served as a liaison between travelers and local guides, ground services, Customs, and Immigration.
Education
Wayne County Community College, Taylor, MI
Computer Technology Control Data Institute, Southfield, MI
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Resume Overview

Companies Worked For:

  • National Airlines
  • Cross Cut Lawn & Maintenance
  • American Trans Air

School Attended

  • Wayne County Community College
  • Control Data Institute

Job Titles Held:

  • Flight Attendant Instructor/Check Flight Attendant
  • Owner Operator
  • Senior Flight Attendant

Degrees

  • Computer Technology

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