Conscientious flight attendant trained extensively in passenger comfort, safety and security as well as putting passengers at ease and creating a positive travel experience. Have a knowledge of FAA rules and regulations and a strong background in customer service including 18 years as an airport agent and 22 years as a flight attendant.
Customer service specialist
Energetic and enthusiastic
Familiar with S80,737,757,767,777
Flight Attendant07/1992 American Airlines – Dfw Airport,
Greeted passengers, and directed passengers to assigned seats.
Explained the use of safety equipment and answered passengers' questions.
Promoted the safety, comfort and welfare of passengers through extensive training
Airport Operations/Ticket Agent04/1976
to 07/1992 American Airlines – BOS/DFW/HNL/SFO
Sold tickets and processed ticket changes.
Addressed passengers' concerns about delayed and cancelled flights
Relayed updates and information to passengers in a friendly and timely manner.
Checked in and boarded passengers.
Reservation Sales Agent02/1976
to 04/1976 American Airlines – Boston,
MA Reservation telephone sales at Boston Reservation Office
Field Accounting Clerk07/1974
to 02/1976 American Airlines – Boston,
Daily report and deposit of all sales at Air Freight Facility, Airport Ticket Office and Flight Attendant liquor money.
High School Diploma: Business1971Medford High School-