Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of American Airline Group in operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Represented company at a corporate pilot recruiting event at Purdue University. Volunteered at AAG's corporate military fundraising event supporting the Airpower Foundation. Took on additional crew duties as the Union Employee Assistance Program Representative for Dallas/Fort Worth base. Received 100+ positive letters from passengers and/or management during tenure. Performed proper procedures during multiple emergency landings and evacuations with successfully passed every annual re-qualification assessments with 100% efficiency.
Provide consistent levels of superior customer service and satisfaction by anticipating customer needs and exceeding expectations in the provision of service. Resulted a100/100 on a ghost audit flight preformed by AAG. Managed and marketed annual race expo with 40 vendors and 5000 participants that included sponsorships for 16 annual events; created and managed social media content.
Assisted participants with retirement and insurance needs including 403b, IRA, medical, dental, life, AD&D, STD, LTD plans. Mentored over 30 employees in training and monitored new employees when hired. Regularly created quarterly team building events which led to meet common organizational goals which led to 35 % increase in sales each quarter.
Association of Flight Attendants
Extensive knowledge in problem-solving, negotiation strategies, and project management for decision-making and identification of potential and existing problem areas which improved efficiency of contracts by 20% over the previous year.
Managed and marketed annual race expo with 40 vendors and 5000 participants.
Managed sponsorships for 16 annual events in the Dallas, Texas metropolitan area.
Created and managed social media content on various platforms which resulted in gaining 65% more in funding local events.
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