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FLIGHT ATTENDANT Resume Example

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FLIGHT ATTENDANT
Summary
Strong leadership skills with a proven track record of success, seeking a position that will allow an opportunity to display knowledge and skills from Masters of Science degree in Criminal Justice, and 20+ years of experience in leadership, management and customer service. Capable of multitasking and working under tight deadlines, dependable and flexible with the ability to adapt to change quickly, as well as strong problem solving and communication skills.
Skills

  • Operations Management
  • Project Management
  • Communications
  • Administration
  • Staffing & Recruitment
  • Training & Development
  • HR Procedures
  • Reports & Presentations
  • Strategic Planning
  • Customer Service
  • Employee Relations
  • Team Player
Experience
FLIGHT ATTENDANT11/2008 to CurrentREPUBLIC AIRWAYS-REPUBLIC AIRLINESINDIANAPOLIS, IN
  • Actively provide regional airline service for main-line carriers: America, Delta and United Airlines.
  • Provide quality customer service while serving as central point of contact for airline partners.
  • Conduct pre-flight checks and ensure highest level of safety and security for passengers according to Federal Aviation Administration (FAA) guidelines.
  • Write flight reports.
INTERNATIONAL FLIGHT ATTENDANT04/1997 to 04/2008ATA AIRLINESINDIANAPOLIS, IN
  • Facilitated the verification and implementation of safety procedures according to company standards and FAA guidelines.
  • Serviced hundreds of global destinations on one of the largest military carriers in the United States.
  • Actively serviced ATA's luxury first-class charters, which included service to presidential candidates, celebrities, sports teams and private corporations.
  • Provided quality customer service and ensured overall safety and comfort of passengers.
INFLIGHT SUPERVISOR
  • Actively served as a liaison between management and flight attendants.
  • Managed a team of flight attendants and the day-to-day operations of inflight-service; and facilitated the resolution of any operational issues.
  • Assisted with the recruitment of inflight staff, and monitored flight attendant performance and attendance reliability.
  • Conducted monthly quality assurance flight audits, and other administrative reports as required.
INFLIGHT TRAINER/RECRUITER
  • Actively recruited qualified candidates via networking, job fairs and social media; and educated potential candidates about the company's history, culture and existing opportunities.
  • Facilitated the pre-screening of applicants, and conducted the interview process.
  • Assisted with the recruitment of inflight staff, and monitored flight attendant performance and attendance reliability.
  • Conducted monthly quality assurance flight audits, and other administrative reports as required.
CUSTOMER SERVICE REPRESENTATIVE08/1991 to 03/1997AT&TITASCA, IL
  • Managed and maintained customer accounts and service contracts.
  • Actively resolved customer issues; and consistently met set sales goals.
Education and Training
Masters of Science: Criminal JusticeJune 2016University of PhoenixPhoenix, AZCriminal Justice
Bachelor of Arts: Multi-Interdisciplinary StudiesJune 2007Governors State UniversityUniversity Park, ILMulti-Interdisciplinary Studies
Skills
Administrative, Central point of contact, Communication skills, Contracts, Criminal Justice, Customer Service, Dependable, Employee Relations, HR, Leadership, Multitasking, Networking, Operations Management, Presentations, Problem solving, Project Management, Quality assurance, Recruitment, Safety, Sales, Staffing, Strategic Planning, Team Player
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Resume Overview

Companies Worked For:

  • REPUBLIC AIRWAYS-REPUBLIC AIRLINES
  • ATA AIRLINES
  • AT&T

School Attended

  • University of Phoenix
  • Governors State University

Job Titles Held:

  • FLIGHT ATTENDANT
  • INTERNATIONAL FLIGHT ATTENDANT
  • INFLIGHT SUPERVISOR
  • INFLIGHT TRAINER/RECRUITER
  • CUSTOMER SERVICE REPRESENTATIVE

Degrees

  • Masters of Science : Criminal Justice June 2016
    Bachelor of Arts : Multi-Interdisciplinary Studies June 2007

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