Fitness Technician 3 Resume Example
Quality-focused IT support professional with experience as a systems technician and software/hardware support specialist. Results-oriented with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Effective communicator; able to explain complex processes in easy-to-understand terms for end user. Critical thinker who possesses considerable experience with information technology, customer service brilliance, and problem solving.
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- Fitness Technician 3
- Apple Inc.
- Friendswood , TX
- March 2015 to Current
Sensiing and Connevvtiny team working on ground breaking Location Technologies that power critical experiences on Apple prodicts. Contributed to building innovation and deeply impactful location features such as Maps, Proxitmity Sensing, Indoor Location and iBeacon - among many more. Worked collaboratively with developers to test and quality features that deirectly impact the lives of our user.
- IOS App Reviewer
- Octapharma Plasma
- Charlottesville , VA
- January 2018 to Current
- Worldwide Developer Relations team member that demonstrates critical thinking, integrity and acute attention to detail.
- Identify trends to qualify third-party applications to ensure safety for app users and a place for developers to thrive.
- Investigate product quality in order to make improvements to achieve better customer satisfaction.
- Works with policy, legal, and technical investigation teams to support in product investigation efforts.
- Contributes to a positive experience for developers across iOS, macOS, watchOS and tvOS globally.
- Handle developer relations issues in a gracious manner and in accordance with company policies.
- Leads weekly impulse meetings through keynote presentations to educate team members of new policies and guideline updates.
- Collaborate with clients from concept through final delivery of product or service.
- Investigate and resolve developer inquiries and concerns in a timely and empathetic manner.
- Genius
- Apple Inc.
- City , STATE
- January 2014 to 2018
- Performed diagnostics and troubleshooting of system issues to provide helpdesk support to consumers.
- Prepared and refreshed mac OS and iOS systems consisting of setup, software install, testing, repairing of Apple products/ computer hardware.
- Experience with imaging and automating the provisioning of systems using Apple network servers.
- Facilitated technical trainings and proctored Apple Certified iOS technician exams.
- Experience in supporting network administration, and wireless networking.
- Maintained effective and timely response technical solutions for customers with cellular and activation escalation issues.
- Tested new software builds, releases, and improvements for a variety of Apple products.
- Quickly resolved complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
- Responsible for Troubleshooting of all Apple OS platforms (iOS, macOS, tvOS, watch OS), services (iCloud, Apple ID), and Apple Media Products (AMP)/payment platforms (App Store, iTunes Store, Apple Music, ApplePay) support.
- Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Certified Macintosh, iPhone, iPod, iPad, and Mac OS X technician; performs hardware and software repair on computer systems.
- Assistant Manager
- Cellairis Mobile Accessories
- City , STATE
- January 2009 to January 2013
- Trained, supervised, and evaluated sales team of five. Responsible for corporate sales training program in customer development/retention, basic selling skills, and loss prevention.
- Fostered strong relationships with customers and strategic partners to strengthen brand awareness.
- Responsible for the interviewing and on-boarding new employees and writing store employee schedules.
- Setup security monitoring system and imaged store computers to reduce loss of inventory.
- Assisted with the opening of a new store including build, set up, inventory, and staffing new employees.
- Recognized for the ability to create a collaborative work environment that was centered around customer service excellence.
- Experience in new product/service releases and stay on the forefront of emerging industry practices.
- Bachelor of Arts - Digital Media
- Sacramento State University
- City
- May 2015
- Apple Certified Macintosh Technician
- Apple Certified iOS Technician
- Software: Mac Applications, Microsoft Office 97/2000/XP Pro, Norton Anti Virus, McAfee Anti Virus, Jamf, Zoom, Webx, Remote Desktop, Adobe Photoshop, Illustrator, Indesign, Tableau Desktop
Santa Rosa/ Corte Madera Apple Store Support 2017
- Provided Santa Rosa/Corte Madera Apple Store and community with support during the fires that took place in October 2017.
- Visited local shelters to provide those in need with missing charging cables for their Apple devices.
Saint Joan of Arc 30 Hour Famine Retreat 2008-2011
- World Vision event that acts as a poverty simulation to teach and educate participants about world hunger. The money raised by the participants went to the World Vision organization to combat world hunger.
St. Anthony's Diner San Francisco 2010-2012
- Worked with fellow volunteers to prepare and serve meals to people of the Tenderloin community.
Sacramento Food Bank and Family Services Run to Feed the Hungry 2013-2018
- Assisted in organizing a group of individuals from Apple retail in volunteering at the Thanksgiving Day Run to Feed the Hungry.
- Helped register participants and distributed refreshments at the finish line.
American Diabetes Association Tour De Cure, San Jose and Napa Valley 2013-2018
- Volunteer; Helped check riders in, provided bicycle repairs, and served refreshments and offered support at rest stops.
- Participant; Raised over $10,000 individually over the past five years through friends, family, and business sponsorships.
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Resume Overview
School Attended
- Sacramento State University
Job Titles Held:
- Fitness Technician 3
- IOS App Reviewer
- Genius
- Assistant Manager
Degrees
- Bachelor of Arts - Digital Media
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