Fitness Manager resume example

As the Head of the Fitness Department, I was responsible for ensuring a positive customer and employee experience, both personally and through Coach supervision. My main responsibilities daily focus on creating and maintaining revenue and clients for the Fitness Department and my team, and include addressing member issues, employee relations issues, scheduling and timekeeping activities. As the Fitness Manager I was responsible for the successful attainment of revenue goals pertaining to private training and successful Group Fitness classes.

Staffing and Development

• Recruit, hire, onboard, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/Group Fitness team that aligns with company values and goals.
• Effectively liaised between other department management and employees to maintain and improve company and employee relations.
• Ensured compliance of company directives, regulatory concerns, health and safety protocols.

Club Administration

• Ensured my team was continuously productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals. Set monthly, weekly and daily goals and objectives, which are consistent with those of the Company. Conducted monthly, weekly and daily meetings with Coaches to review performance and operations, as well as offer direction, motivation and guidance towards achieving personal and club goals.
• Track and administered payroll, company benefits packages and perks, scheduled corporate events, teambuilding meetings and outings.
• Complied with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.

Sell and Conduct Personal Training with Members

• Work the floor to assist members and encourages their involvement in private training.
• Ensure accurate administration of client programs, measurement tracking and workout programs. Be punctual, prepared and attentive for training appointments
• Sell training sessions. Execute an effective prospecting strategy, conducted guest tours, and assumed responsibility for completing sales of staff when needed through the Turn-Over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to private training and Group Fitness class attendance.
• Reviewed daily club sales performance and individual employee performance statistics with the GM and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administered company policies as they relate to the sales process.
• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
• Implemented effective social media strategies facilitate new business and promote patronage in existing customers.