Fitness Director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

A seasoned wellness/fitness professional with Operational Management experience. A hands on manager that actively participates in all areas of fitness operation including: instruction of classes (yoga, pilates, cardio), personal training in both individual and small groups, training front line personnel in customer service and reception operation. Building depth in group exercise program by hiring and mentoring contract instructors in several different formats.

  • Team building
  • Administrative support
  • Personalized coaching
  • Individualized education
  • Group classes
04/2006 to Current
Fitness Director O2 Fitness Clubs High Point, NC,
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Created agenda, materials and communications for team meetings.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Created growth in personal training sales by introducing new programs (small group PT, Buddy PT, 30 min sessions)
  • Increased yoga class attendance by teaching class format and creating consistency in class flow.
01/2019 to Current
Program Champion Cds Logistics Fort Gibson, OK,
  • Represent the Silver Sneaker Brand in East Tennessee by offering support to insurance partners at open enrollment as well special educational events.
  • Support Silver Sneaker instructors by offering suggestions in class instructions.
02/2000 to 03/2006
Operations Manager Cds Logistics Rogers, AR,
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed daily operations, including supervising multiple team members in facility.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Managed day-to-day operations, including supervision and assignment delegation for Operation member team.
02/1993 to 03/2000
Operations Manager Q The Sports Club City, STATE,
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aligned operational boundaries between processes and production demands.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
Education and Training
Expected in 12/1990
Bachelor of Science: Nutrition Sciences
University of Tennessee, Knoxville - Knoxville, TN,
  • Yogafit Level 1 and Chair Yoga
  • AFFA Group Exercise
  • AAAI/ISMA Personal Trainer
  • Silver Sneakers Classic Format, Stability Format, Circuit Format
  • First Aid/CPR

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Resume Overview

School Attended

  • University of Tennessee, Knoxville

Job Titles Held:

  • Fitness Director
  • Program Champion
  • Operations Manager
  • Operations Manager


  • Bachelor of Science

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