Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I am an efficient, accuracy-driven, versatile and accomplished team player with years of experience in a fast-paced office settings. I am a hardworking team-player with expertise completing various clerical tasks and offering staff support. I am a responsible, punctual and productive professional when working with little to no supervision. My objective is to pursue my aspirations of becoming the best team member that I can, by providing quality service to meet the needs of not only my team but of those in the community as well. To become apart of a team that is all about teamwork, loyalty and honesty. Where the possibility to grow and learn is never ending.

Skills
  • Spreadsheet management
  • Process optimization
  • Multi-Line Phone Systems
  • Database Entry
  • Appointment Scheduling
  • Resolving Discrepancies
  • Sorting and Labeling
  • Expense Reporting
  • Accounting Skills
  • Charting/documenting
  • Travel coordination
  • Office management
  • Project and Staff Management
  • Strategic Planning
  • Administrative support
  • Training of new hires and continuing relationship building projects with team.
  • Performance improvement
  • Bookkeeping including; payroll and budgeting Assistance
  • Account Reconciliation
  • Credit and collections
  • Marketing
  • 70 WPM typing speed
  • Business correspondence
  • Quality assurance
  • Records management
Education
Crater High School Central Point, OR , Expected in 06/2005 High School Diploma : - GPA :
Accomplishments
  • Responded to over 100 customer inquiries each day.
  • Increased office productivity by implementing numerous process improvements.
  • Reviewed all timecard data for accuracy. Made needed corrections and submitted to HR for proper processing.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 55 staff members.
  • Responsible for training all new hires and performing bi-monthly reviews on progress.
  • Policy Development - Developed and implemented protocol handbook, outlining all proper business procedures and office policies to help employees succeed in their positions and to perform their daily duties confidently.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Inventory Management - Managed inventory and assisted with office budgeting for supplies.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Work History
One Peak Medical - Fitness and Nutrition Advisor
City, STATE, 06/2020 - Current
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
  • Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
  • Reviewed and interpreted important lab results and explained implications to patients.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Created PowerPoint presentations for business development purposes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Resolved patient care issues quickly by using effective communication reducing customer complaints by 100%
  • Answered multi-line phone system by second ring enthusiastically and transferred callers to appropriate department or staff member.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Completed accurate daily documents, reports and invoices.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Handled daily scheduling tasks and provided administrative support for multiple departments.
Women's Health Center Of Southern Oregon, LLC - Front Office and Business Office Supervisor
City, STATE, 08/2015 - 06/2020
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Completed bi-monthly audits for 55 employees for future training improvements.
  • Performed billing, collection and reporting functions for the office.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Assisted with payroll.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Prepared daily and monthly reports to assist business leaders with key decision making and strategic operational planning.
  • Codified office structures and processes to promote teamwork and performance.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Managed and maintained schedules for 9 Providers. Assuring meetings were booked, presentations were ready and update and travel accomodations were taken care of.
Integrity Medical Evaluations - Claims Investigator and Medical Records Clerk
City, STATE, 11/2013 - 08/2015
  • Adhered to all facility, company and legal guidelines.
  • Received and processed medical records requests.
  • Input data into computer programs and filing systems.
  • Interacted and communicated easily with department personnel and public.
  • Audited records for accuracy.
  • Kept accurate log of all requests for medical information and records.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Responded to materials requests and retrieved necessary information.
  • Prepared mailings of information and documentation.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.

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Resume Overview

School Attended

  • Crater High School

Job Titles Held:

  • Fitness and Nutrition Advisor
  • Front Office and Business Office Supervisor
  • Claims Investigator and Medical Records Clerk

Degrees

  • High School Diploma

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