I am an efficient, accuracy-driven, versatile and accomplished team player with years of experience in a fast-paced office settings. I am a hardworking team-player with expertise completing various clerical tasks and offering staff support. I am a responsible, punctual and productive professional when working with little to no supervision. My objective is to pursue my aspirations of becoming the best team member that I can, by providing quality service to meet the needs of not only my team but of those in the community as well. To become apart of a team that is all about teamwork, loyalty and honesty. Where the possibility to grow and learn is never ending.
Skills
Spreadsheet management
Process optimization
Multi-Line Phone Systems
Database Entry
Appointment Scheduling
Resolving Discrepancies
Sorting and Labeling
Expense Reporting
Accounting Skills
Charting/documenting
Travel coordination
Office management
Project and Staff Management
Strategic Planning
Administrative support
Training of new hires and continuing relationship building projects with team.
Performance improvement
Bookkeeping including; payroll and budgeting Assistance
Account Reconciliation
Credit and collections
Marketing
70 WPM typing speed
Business correspondence
Quality assurance
Records management
Education
Crater High SchoolCentral Point, OR , Expected in 06/2005 – –High School Diploma: - GPA:
Accomplishments
Responded to over 100 customer inquiries each day.
Increased office productivity by implementing numerous process improvements.
Reviewed all timecard data for accuracy. Made needed corrections and submitted to HR for proper processing.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Supervised team of 55 staff members.
Responsible for training all new hires and performing bi-monthly reviews on progress.
Policy Development - Developed and implemented protocol handbook, outlining all proper business procedures and office policies to help employees succeed in their positions and to perform their daily duties confidently.
Data Entry - Reviewed and updated client correspondence files and scheduling database.
Inventory Management - Managed inventory and assisted with office budgeting for supplies.
Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Work History
One Peak Medical - Fitness and Nutrition Advisor City, STATE, 06/2020 - Current
Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
Reviewed and interpreted important lab results and explained implications to patients.
Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Created PowerPoint presentations for business development purposes.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Resolved patient care issues quickly by using effective communication reducing customer complaints by 100%
Answered multi-line phone system by second ring enthusiastically and transferred callers to appropriate department or staff member.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Completed accurate daily documents, reports and invoices.
Reviewed and balanced daily bank deposits and deposit report.
Handled daily scheduling tasks and provided administrative support for multiple departments.
Women's Health Center Of Southern Oregon, LLC - Front Office and Business Office Supervisor City, STATE, 08/2015 - 06/2020
Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Completed bi-monthly audits for 55 employees for future training improvements.
Performed billing, collection and reporting functions for the office.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Assisted with payroll.
Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Prepared daily and monthly reports to assist business leaders with key decision making and strategic operational planning.
Codified office structures and processes to promote teamwork and performance.
Dispersed petty cash to employees and collected and managed receipts.
Managed and maintained schedules for 9 Providers. Assuring meetings were booked, presentations were ready and update and travel accomodations were taken care of.
Integrity Medical Evaluations - Claims Investigator and Medical Records Clerk City, STATE, 11/2013 - 08/2015
Adhered to all facility, company and legal guidelines.
Received and processed medical records requests.
Input data into computer programs and filing systems.
Interacted and communicated easily with department personnel and public.
Audited records for accuracy.
Kept accurate log of all requests for medical information and records.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Responded to materials requests and retrieved necessary information.
Prepared mailings of information and documentation.
Processed medical records requests from outside providers according to facility, state and federal law.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
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