Personable customer service professional offering over five years of experience resolving account and service concerns for customers at various industries. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
California-Certified Nursing Assistant; Clinical Medical Assistant bringing three years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Over 12 years of experience focused on enhancing stock health and obedience by diligently riding, training and monitoring each animal. Competent in recognizing animals needs, maintaining equipment, updating records and optimizing stock management strategies.
Skills
Dedicated
Self-Motivated
Fast Learner
Good with Public
Hard Working
Punctual
Dependent
Work History
Fitness Advisor, 06/2019 to Current Phoenix Home Care And Hospice – Fenton, MO,
Built strong relationships with members to promote health, wellness and available services.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Responded to in-person and telephone requests for information about company offerings.
Scheduled appointments and managed master calendar.
Listened to customer details and offered matching solutions to meet wide range of requirements.
Demonstrated features, answered questions and offered solutions.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Set up appointments with potential and current customers to discuss new products and services.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Performed cold-calling and follow-ups with leads to secure new revenue.
Serviced existing accounts on regular basis to maximize revenue.
Networked at events and by phone to expand business profits and revenues.
Home Caregiver, 03/2018 to 06/2019 Xlfleet – Albany, NY,
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Provided safe mobility support to help patients move around personal and public spaces.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Documented vitals, behaviors and medications in client medical records.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Worked to improve and enhance patient lives through effective and compassionate care.
Sales Associate, 03/2018 to 11/2018 Lkq Corp – Spokane, WA,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Processed product returns and assisted customers with other selections.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Cashier, 11/2015 to 07/2017 Vons – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed and resolved differences between accounting information and cash drawer.
Education
High School Diploma: , Expected in 06/2017 Bishop Union High School - Bishop, CA, GPA:
: Nursing, Expected in Cerro Coso Community College - Ridgecrest, CA GPA:
Certified Nursing Assistant (CNA); Can provide CA state Certification.
Clinical Medical Assisting Certificate (CMA); Can provide Certificate through Cerro Coso Community College.
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