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First Year Electrical Apprentice Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • First Aid/CPR
  • Customer service
  • Business operations
  • Project organization
  • Planning and coordination
  • Invoice generation
  • Problem resolution
  • Team management
  • Organization
  • Relationship development
  • Communications
  • Preventive maintenance
  • Cash Handling
  • Inventory management
  • Supervision
  • Front desk management
  • Data entry
Experience
03/2019 to 05/2020 First Year Electrical Apprentice Aspen Skiing Company, L.L.C. | Aspen, CO,
  • Worked extensively on three-phase, 277/480 volt power distribution systems.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Performed electrical utility services for industrial based and new building projects.
  • Coordinated and executed installation of electrical wiring and fixtures according to job specifications and local codes.
  • Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Placed and installed safety systems, including emergency lighting, uninterruptible power systems and battery systems.
  • Addressed and resolved worksite safety hazards to reduce risk.
  • Inspected electrical components to identify hazards, defects or potential repairs in compliance with codes.
  • Reviewed blueprints to determine electrical component and wiring locations.
  • Tested electrical systems and circuit continuity using ohmmeters, voltmeters or oscilloscopes.
01/2016 to 03/2019 Fleet Service Manager Cruise America | Mesa, AZ,
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Created and enforced policies and procedures for entire logistics team.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered repaired company vehicles to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new growth opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to inventory & time management problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Performed site evaluations, customer surveys and team audits.
12/2013 to 01/2016 Assistant Service Manager Pep Boys-Manny Moe & Jack | City, STATE,
  • Defined department objectives and monitored performance to facilitate operations.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Established and enforced clear safety policies to protect workers from injury.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2007 to 12/2013 Automotive Customer Service Personnel Pep Boys-Manny Moe & Jack | City, STATE,
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Drove sales of retail and service automotive products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Recommended optimal merchandise based on customer needs and desires.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered automotive parts to customer locations.
Education and Training
Expected in 2008 High School Diploma | Peabody Veterans Memorial High School, Peabody, MA GPA:
Certifications
  • First Aid/CPR
  • ASE Certified Service Advisor
  • OSHA 10
  • Asbestos Awareness Training (2 hours)

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Peabody Veterans Memorial High School
Job Titles Held:
  • First Year Electrical Apprentice
  • Fleet Service Manager
  • Assistant Service Manager
  • Automotive Customer Service Personnel
Degrees
  • High School Diploma

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