Reliable and friendly customer-oriented professional who is energetic, outgoing, and detail-focused. Able to manage multiple responsibilities and people simultaneously while providing exceptional customer service and support.
Lead flight attendant on aircraft; responsible for all communications with cockpit, main cabin, and all passengers including special post-9/11 security measures; manage all financial transactions throughout cabin and mitigated all customer discrepancies during flight
Led flight attendant with special intensive safety and customer service training; coordinate all communications with cockpit and cabin crew; provided individual customer service to first class cabin; ensured all safety checks and customer services performed to American Airlines standards in each cabin; diffused any in-flight issues; responsible for safety, comfort, and service for entire aircraft; oversaw all monetary transactions during flight including "no cash" purchases using hand held kiosks
Trained and qualified to work every flight attendant position on every American Airlines aircraft including Premium Flight Attendant on trans-continental flights; organized, prepared, and served up to seven meal and drink services during flight; managed up to 15 flight attendants and three cockpit members
Trained, qualified, and on-call to fly any position on any American Airlines aircraft within two-hour notice; flew regional US, Canada, and Mexico trips
Professional Flight Attendant Award for Excellence in Service
Member of Junior League of Oakland-East Bay (2006-2009)
Classroom volunteer at Tassajara Hills Elementary (2008-2009)
Special Events volunteer at Tassajara Hills Elementary (2008-2010)
Baby Cuddler Volunteer at San Francisco General Hospital (1997-1999)
Expert knitter and knit instructor for children and adults
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