Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Firewall Technician with two years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Earned my CCSA and CCSE Check Point certifications within six months of my starting date.
Responsible for assisting customers with troubleshooting firewall issues
Maintained composure and patience in face of difficult customer situations.Displayed courtesy and strong interpersonal skills with all customer interactions.
Earned an Administration Systems Networking degree, with Honors.
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