- The ability to connect in a meaningful way with those who have experienced loss through fire, accident, sickness, and death
- Ability to function and thrive in high stress situations
- Skilled at maintaining positive relationships and communications with other agencies (local police, sheriff, investigators, public works, EMS, board of alderman, mayor, media, ect)
- Sharp, quick and highly adaptive learner
- Skilled in identifying cause and origin of loss
- 6+ years experience in developing the ability of identifying consistencies/inconsistencies in accidents, fires, sickness and death
- Proficient with computer systems and programs
- Ability to adapt and overcome in all situations
- Experience assisting in fire investigations
| - Skilled at correlating injuries, death, and financial loss to incidents and completing thorough reports
- Ability to comfortably and confidently conduct thorough client interviews, uncovering their needs in order to match them with appropriate insurance products and coverage
- Unmatched customer service skills, rendering positive client experience and vested longevity with the company
- Takes pride in all aspects of work while supporting and mirroring company values and ethics
- Ability to multi task while also producing quality work
- Follows standards, laws, regulations and procedures
- Well versed and experienced in public education
- Excellent interpersonal communication skills
- Workload prioritization
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