firefighter emt resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Vigilant Firefighter with ten years of experience performing firefighting and emergency medical duties. Passionate about protecting lives and property through dedicated service. Committed and physically fit professional. Works cooperatively with other first responders to gain control of emergency scenes. Expertise in Technical Rescue, structural collapse, confined space, low and high angle rescue. Highly skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

  • Rescue equipment proficiency
  • Water and chemical streams
  • Ladder operation
  • Fire suppression tactics
  • CPR and First Aid
  • Emergency response and assessment
  • Advanced pre-hospital emergency care
  • System upgrades
  • Server and System Administration
  • Microsoft Office Suite
  • Windows Server 2003
  • Windows 95/98/2000/XP/XP Pro/NT
  • Server improvements
  • Service desk support
  • Information security
09/2011 to Current
Firefighter EMT Allied Universal Security Sanford, NC,
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Informed and educated local community members about fire prevention and safety.
  • Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
  • Established and managed water supplies to support suppression activities.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Promptly responded to incidents and demobilized pertinent equipment, including water tenders and fire engines.
01/2013 to 07/2019
Sr. Systems Administrator Caci International Inc. Birmingham, AL,
  • Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Secured applications by rolling out patches and solutions to vulnerabilities.
  • Established and enforced policies and best practices to safeguard and protect data, reports and access.
  • Tested and troubleshot Microsoft server remotely or onsite daily for 100 deployed unit server sets to maintain operational readiness.
  • Performed data backups and disaster recovery operations.
  • Planned, tested and supported high-availability infrastructures.
  • Maintained infrastructure performance by monitoring, performance tuning and troubleshooting surfaced issues.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
12/2003 to 12/2013
Systems Analyst 1-800-Flowers.Com, Inc. Atlanta, GA,
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Assisted with post-implementation troubleshooting of new applications and application upgrades.
  • Integrated new technologies to meet area requirements.
  • Maximized information sharing by optimizing interface linking to different computer systems.
  • Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
05/1997 to 12/2000
Desktop Support Specialist Flexera Home, KS,
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Supported various operating systems and server technologies.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured hardware devices and software settings to optimize network performance.
Education and Training
Expected in 03/2012
Bachelor of Science: Business Administration
Becker College - Worcester, MA
Expected in 03/1992
Certificate in Information Technology: Information Technology
Control Data Institute - Santa Ana, CA,
  • Emergency Medical Technician (EMT)
  • CPR Instructor
  • PALS
  • ACLS
  • Advanced Prehospital Care
Activities and Honors
  • Member, Ski Patrol
  • Member, American Association of Snowboard Instructors

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Resume Overview

School Attended

  • Becker College
  • Control Data Institute

Job Titles Held:

  • Firefighter EMT
  • Sr. Systems Administrator
  • Systems Analyst
  • Desktop Support Specialist


  • Bachelor of Science
  • Certificate in Information Technology

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