fire and theft investigator resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Witness interviewing
Evidence collection and transport
Computer skills
Analytical skills
Leadership
Service standard compliance
Report preparation
Staff Management
Strategic planning
Negotiation
Work History
04/2020 to CurrentFire and Theft InvestigatorCarefirst | Owings Mills, MD,
Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Would oversee vehicle inspections most commonly for fire, theft recovery losses, and vandalism damage; ensured damage is consistent with the report of loss and verify timelines
Consulted with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists
Examined photographs and surveillance and any other documents relating to claims.
Documented all findings in concise reports.
Managed rental and determined salvage value on total-loss vehicles.
Led projects and analyzed data to identify opportunities for improvement.
Identified suspicious claims, escalating issues to the Department of Insurance for further investigation and analysis.
07/2017 to 04/2020Claims AdjusterBluegreen Resorts | Post Falls, ID,
Examined claims forms and other records to determine insurance coverage.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims
Testified on behalf of agency as part of criminal and civic proceedings.
Prepared summaries of damage, payments and policy coverage.
Evaluated insurance policies and analyzed damages to determine coverage.
Drafted investigative reports covering all phases of investigation in each case.
Partnered with legal counsel on litigation cases.
Investigated and assessed damage to property and reviewed property damage estimates.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Verified insurance claims and determined fair amount for settlement.
Substantiated legitimate claims and denied unjustified claims.
03/2016 to 07/2017Assistant Guest Services ManagerJ Thompson Salons | City, STATE,
Hired and trained new employees on operating procedures and company services.
Ensured all salon staff adhered to the core values of the company: Customer Service, Technical Education, Professional Attitude and Communication.
Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Achieved quotas and surpassed personal goals through implementation of effective product knowledge and marketing strategies.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Resolved concerns with products or services to help with retention and drive sales.
01/2012 to 10/2015Professional TellerBank Of America | City, STATE,
Processed transactions accurately and efficiently in a fast paced environment.
Helped Build customer loyalty; established customer relationships through courtesy and friendliness, including addressing each customer by name.
Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
Educated customers on use of banking website and mobile apps.
Recognized customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Counted, verified and handled bank deposits and armored car transactions.
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