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Highly analytical and results-driven professional with eight years of experience within the Healthcare and Office Administration industry seeking to experiment expertise on an executive level. Proven track record of leading and organizing resources with extra-ordinary strategic, critical thinking, and troubleshooting skills. Adept at managing financial administration, insurance benefits, and client satisfaction, impacting large scale business goals and objectives.
SOFT SKILLS • Quality Improvement Strategies • Multi-Tasking Skills • Project Management • Excellent Communication • Workforce Management • Problem-solving Skills | • Analytical Skills • Financial Administration • Organizational Skills • Administrative Skills • Tech-savvy • Office supply management |
Hca – New Haven, CT,
- Direct the formulation of the annual budget and associated spending plan, policy regarding budgetary matters while justifying budget requirements and executes approved and appropriately documented budget requests
- Manage the development of financial reports while summarizing and estimating the Organization's financial position with the help of income statements, balance sheets, and future strategic analysis
- Administer the day-to-day operations of company services and benefits, including retirement planning, Financial investments, asset, and fund protection and management, annuities, and IRA's
- Respond to benefit inquiries of retirees and investors, such as enrollment, coverage, and eligibility while explaining plan provisions and company policies
- Maintain member enrollments and overall records for accuracy along with changes for qualified life events and other related issues in the database information system
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Automated office operations by managing client correspondence, records, contracts and data communications.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth project rollouts.
Capital Health – Bordentown, NJ,
- Monitored precise account receivables throughout the payment cycle of the transplant patients, beginning from pre-operative financial evaluations following discharge clearances in coordination with the entire transplant team, recipients, and potential donors.
- Organized transplant program processes and systems including budgeting, medication planning, fundraising, grants management, and potential loans to assist the patients with pre- and post-operative financial requirements.
- Consulted and interviewed recipients and living donors individually describing the financial requirements for the transplant/donation while verifying their ESRD Medicare, Medicaid, or private health insurance coverage for the prescribed, Direct the formulation of the annual budget and associated spending plan, policy regarding budgetary matters while justifying budget requirements and executes approved and appropriately documented budget requests.
- Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
Saint Luke's Health System – City, STATE,
- Developed and managed the Bariatric Service Line and Saint Luke's Health System accreditation process and ensuring continuous compliance with MBSAQIP requirements, maintaining relevant policies and procedures
- Directed the pre-operative evaluation process including pulmonary, cardiac, psychiatric evaluations, sleep study, cardiac stress test, medical clearance while monitoring medical weight loss in collaboration with registered dietitians and exercise physiologists
- Coordinated informational seminars for four bariatric surgeons while presenting medical statistics, facts, answering inquiries occasionally in the absence of surgeons
- Handled Insurance verification's, surgical pre-authorizations, referral authorizations, appropriate documentation, pre-visit financial planning while streamlining patient flow throughout their visits, gathering vital signs, and assisting with medical procedures occasionally
- Represented with Vice President corporate marketing evaluating, statistical data, areas of improvement, and patient satisfaction while assisting in social media presence and "chat web" application to connect potential patients and informed representatives
- Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
- Improved program operations by incorporating feedback from employees, managers and consumers.
- Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
- Board Member of Chamber of Commerce
- First Vice President - General Federation of Women's Clubs of Texas, Magnolia District
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Job Titles Held:
- Financial Office Administrator
- Transplant Financial Coordinator
- Bariatric Program Specialist
Degrees
- CCMA - Certified Clinical Medical Assistant (Active)
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