Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • C++ Programming
  • Web Programming
  • Database Concepts
  • Internet and Web Fundamentals
  • Academic
  • Analytical skills
  • ATM
  • Attention to detail
  • Banking
  • C++ Programming
  • Cisco
  • Interpersonal communication
  • CSS
  • Database
  • Debit
  • Senior management
  • Financial
  • Hogan
  • HTML
  • JavaScript
  • Market
  • Mathematics
  • Excel
  • Power Point
  • Word
  • Multi-tasking
  • MySQL
  • Organizational
  • Policies
  • Presentations
  • Coding
  • Programming
  • Quick
  • Research
  • Teaching
  • Time management
  • Web Programming
  • Written
  • Financial crimes expert
  • Financial document review
  • Financial report generation
  • Financial operational systems
  • Financial budgeting
  • Financial database analysis
  • Financial records analysis
  • Financial accounting
  • Analyzing financial statements
  • Financial oversight
  • Financial statement analysis
  • Financial and cash flow analyses
  • Financial Auditing
  • Financial Management
Financial Crimes Investigator, 11/2015 to 12/2019
Northern TrustSeattle, WA,
  • Experience with Front end and backing end coding and programming; HTML & CSS, MySQL and JavaScript.
  • Ability to interact effectively and confidently with senior management Ability to assess issues, make quick decisions,.
  • Implement solutions, and influence change.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Premier Banker, 03/2014 to 11/2015
Truist Financial CorporationDauphin, PA,
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Reduced bank losses by setting successful risk management policies.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Built positive relationships with realtors to produce client referrals.
  • Reviewed business packages and offered expert advice.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Provided clients with budget management and financial guidance.
  • Created detailed financial models and applied analytical tools to facilitate variance analysis.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Tutor, 08/2012 to 06/2013
FullbloomYonkers, NY,
  • Assisted Faculty and administrators with curriculum management Facilitated and administered State mandated exams Provided academic support and influenced family, community and peer involvement for high risk students Create Power Point presentations use Word and Excel frequently.
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Attended to students in classroom, study area and home environments to maximize support.
  • Attended training and development courses to improve service offerings.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Reinforced classroom learning with additional discussion and specially prepared problems.
  • Recorded student progress and tutoring session details.
  • Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
  • Provided test preparation support for routine, standardized and college entrance examinations.
  • Assessed educational needs and incorporated fun and exciting activities to improve students' reading skills.
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Special Education Instructor, 01/2006 to 06/2009
Baltimore City Public SchoolsCity, STATE,
  • Managed Exceptional Children and heavily worked with administrators recommendations and application of Individualized Education Programs (IEP) Focused on behavioral management & the improvement of high risk students mathematics performance Used techniques for teaching Mathematics.
  • Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives.
  • Organized and prepared instructional materials, communiqués, and reports.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership.
  • Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.
  • Recognized by management for providing exceptional customer service.
Education and Training
Bachelor of Science: Business Administration, Expected in 01/2007
University of Baltimore - Baltimore, MD,
Associate of Arts: General Studies, Expected in 05/2004
Community College of Baltimore County - Catonsville, MD,
: Information Technology, Expected in
Rowan-Cabarrus Community College - Concord, NC,
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • University of Baltimore
  • Community College of Baltimore County
  • Rowan-Cabarrus Community College

Job Titles Held:

  • Financial Crimes Investigator
  • Premier Banker
  • Tutor
  • Special Education Instructor


  • Bachelor of Science
  • Associate of Arts
  • Some College (No Degree)

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