(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Industrious file clerk familiar with micro soft office clerical needs and focused on optimizing system performance to remain agile to dynamic needs. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator successful at multitasking with strong prioritization and planning abilities.

  • Mail processing
  • Report generation
  • General office functions
  • File/records maintenance
  • Sorting and labeling
  • Data Entry
  • Customer service
  • Shipping and receiving
  • File and database management
  • Organizational skills
  • Team management
  • Communication skills
Cesar Chavez Adult School Fresno, CA, Expected in 2004 GED : - GPA :
  • Received certificates in microsoft word, excel, access, power point, publisher
Work History
IRS - File Clerk (Hours Per Week 40)
City, STATE, 06/2009 - Current
  • Examined, categorized and sorted incoming documents.
  • Handled all calls to address customer inquiries and concerns.
  • Located missing file materials, which enabled lead clerks to meet project deadlines and avoid lost man-hours.
  • Implemented improvements to file systems and procedures. Working request desk, receiving court documents that are sent out daily. Work would be batched sent INHOUSE work located in next unit. FRC work will be sent out accordingly to different service centers. Reports will be produced with all volumes.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted research to address shipping errors and packaging mistakes.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Perform general office duties such as typing,operating office machines, and sorting mail. Provided clerical support to all employees by copying, faxing and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance. Producing spreadsheets with volume for all units.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitor volumes per unit, fixed formulas on excel sheet. Sending files reports to appropriate people such as leads, managers, headquarters.
  • Greeted incoming visitors and customers professionally. Sat in telecom meetings regarding files reports.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain copy machines in every unit.
  • Researching tax payers on IDRS system ( integrated data retrieval system) searching for tax payers correct information including tax period.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Monitored social media and online sources for industry trends.
IRS - ICO Typing (detail) ( Hours Per Week 40)
City, STATE, 04/2019 - 07/2019
  • Worked program IAT, look up tax payers information correcting any mistakes such as address, spelling of names, or if tax payers deceased. Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted and checked on IDRS system to input data of tax payers information.
  • Performed more than 35 hourly 10-key actions while maintaining 100% error rate.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Evaluated source documents to locate information needed for each data entry field.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Checked completed work for proper spelling, grammar, punctuation and format. Producing label stickers with tax payers name, address, printing out spreadsheets to match documents.
IRS - IAP (Hours Per Week 40)
City, STATE, 04/2007 - 05/2008
  • Checked completed work for proper spelling, grammar, punctuation and format. Using IDRS system (Integrated data retrieval system).
  • Used microsoft word to prepare reports, correspondences and other required documentation.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Monitored social media and online sources for industry trends.
  • Worked request desk sending documents in order by DLN, batch all work, place INHOUSE tickets or FRC. All work would be sent out to there destinations to all service centers upon request.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered phones, faxed documents to proper department upon request when needed for court cases.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Worked BBTS system which calculates all volumes weekly to be sent to leads, managers, headquarters.
  • Shipping and receiving mail from various centers. Sending out shipments of documents in sequence order by DLN (document locator number). Arranging work to be PII wrapped twice in boxes with address to be sent to other service centers.
  • Increased customer satisfaction by resolving document locator issues.
  • Managed to fix formulas on excel so volumes were recorded successfully to assure reports flow accordingly.
  • Received more than 50 calls per day managed to fax over court documents in files upon request to assure court cases can process timely.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
IRS - IDRS (Hours Per Week 40)
City, STATE, 01/2005 - 03/2006
  • Mail desk receive work daily from all service centers. Work is sorted, numbered and input date.
  • Associating staple 5147 to adjustments by matching SSN and tax year.
  • Sequencing julian dates in DLN order, and documents are placed in folders, shelved to be worked.
  • Julian dates are completed then are shelved in DLN order for next unit to pull and refile.
  • Researching adjustments with no label on program IDRS to find good DLN numbers (document locator number). Upon finding good DLN attachment is printed and attached to adjustment. If no adjustment is found it goes back to unit that requested it.

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Resume Overview

School Attended

  • Cesar Chavez Adult School

Job Titles Held:

  • File Clerk (Hours Per Week 40)
  • ICO Typing (detail) ( Hours Per Week 40)
  • IAP (Hours Per Week 40)
  • IDRS (Hours Per Week 40)


  • GED

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